Question about Durabrand DUR7 Portable DVD Player

5 Answers

Problem w/ Company of Durabrand

My mother purchased 4 Durabrand Portable DVD playersand kept 2 of them and gave 2 to her grandchildren. All of a sudden we started having problems w/ all 3 of them saying No Disc or can't read Disc. She brought it to a electonics repair store and they said the laser was broke on all of them. The repair man said to fix the laser would cost more than to purchase a new product. We tried contacting the company through website which is www.Lenoxx.com also the Evergo Corp. There number is disconnected. (1-800-315-5885). And the email Evergo@att.net is suspended. Our DVD's should still be under warranty bc its only been 1 yr since the purchase. But our problem is we can't get in touch with the company to get a repair or replacement. Walmart is one of there major sellers. They now have a problem on there hands. I reccomend no one buy Durabrand anymore!! How can you trust a company who all of a sudden disappears. Point is 'You Can't!!' Any suggestions on help w/ this problem.

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  • dancinqt1 Jan 24, 2008

    I just found out that the Durabrand company, also www.lenoxx.com / Evergo Corp. went out of business. No telling how long they've been out of business, but the managers of Walmart tried to locate them and found out themselves that they no longer exist. Make a note not to buy Durabrand products!!! The company No longer exists! Hmmm, I wonder why.......lol

  • dbuller May 03, 2008

    I also have a Durabrand DVD player. The car battery adapter is broken, and I had no success in getting a hold of Evergo, even though their website is still up. Perhaps, if I could get your car battery adapter, we could get one unit working! :-)

  • dbuller May 03, 2008

    I also have a Durabrand DVD player. The car battery adapter is broken, and I could not get a hold of Evergo even though their website is still in operation. If we could trade parts, perhaps one of our units could still be functional. :-)

  • Anonymous Jul 25, 2008

    my dvd player screen stops and starts working on its own. after a month, then on top of that went to charge it one day, came back to it 3 hours later and the battery was so fat, it was about to exploded. now its stuck that way and wont work, had to get new player, cant locate company...

  • Rottermond Nov 19, 2008

    We bought a portable durabrand dvd player model number PDV-722 and we've had problems from the get go and now we have no way of contacting this company or the warranty department to have it replaced or fixed. This is unacceptable.

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Go to this link and file a complaint
this company that made it is out of business and has been for a long while...long enough that WalMart was very well aware of it and continued to sell their stock at theire full markup price....if they really had any concern for consumers (and wanted to get the product out of their warehouse) they should have sold it at a very reduced price with a full statement from them to got to each consumer that the manufacture was out of business and the warranty could not be honored by WalMart or any other company http://www.ripoffreport.com/reports/0/403/RipOff0403320.htm#373843. That is, if they cared about the consumer, but unfortunately they don't. They also by research had to know there were some major problems with a large number of the items being defective, which makes since that the company manufacturing them did not care what quality since they knew they were going to sell to WalMart and close their doors (one wonders why they closed since many companies have gone belly up when WalMart made such harsh demands on the price they purchased the items at being many times less than or almost the cost of the manufacture. They manufactures fold due to the situation.

Anyway if enough persons can file complaints, started with the link above...maybe we all can have a class act suit and settle this problem! The money spent has been lost and I am a disabled (100%) Grandmom that is raising a 10 yr old Grandson by myself, on a very limited income and to me Walmart robbed me as well as others. (also has a very upset little boy that his portable dvd does not work).

File a complaint to your own Atty General also.

Sorry to give such bad news....I sincerely know how you feel.

God Bless


Merry Christmas! Remember Jesus is the Reason for the Season!
Have a safe and prosperous New Year!

Posted on Dec 23, 2008

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I had a problem with my Durabrand Portable DVD Player. I went on Walmart.com and put in a comlaint. Corporate Walmart contacted my local store and the local store took the Durabrand back and Gavbe me a new Magnavox portable DVD.

Posted on Dec 05, 2008

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I found out this info on the web:

"Here is some info for the Durabrand 7" portable DVD player, there is a one year parts warranty by Initial Technology Inc and 90 days labor. you have to contact them directly. 800-216-5156 You must have the date of the receipt, but they said that you can have the unit scanned at the store for the purchase date. By the way, my DVD player worked perfectly until my son spilled milk on it, and then I had no problems getting the company to fix it (I did have to pay some labor charge).
After one year though, you have to take it somewhere else. Intial Technology will still help troblehoot over the phone though."

Also a link to this site:
http://18002526123.com/durabrand/

One suggestion i to make sure that the disc is clean. You can also try cleaning the laser lens on the DVD player. Try that first. When I owned my repair shop, a lady brought in a VCR and said the last shop said the heads were bad and wanted $100.00 to replace them. I took at look at it and turns out the heads just needed cleaned. Doesn't hurt to get a second opinion.

Good Luck!

- Jim

Posted on Jan 24, 2008

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Durabrand Wesite - With FAQ's and where you can buy batteries, etc.. is:

http://www.1800customersupport.com/

Posted on Jun 01, 2008

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Duraban Companies
1624 Harmon Place, suite 300J
Minneapolis, MN 55403
p. 1-888 758 5558 l c. 1-651-398-6515

Posted on Oct 01, 2009

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http://1800customersupport.com/

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Lenoxx Manufacturing went out of business in November of 2007. Walmart was aware of the situation when they were continuing to sell the products. Players can be exchanged at Walmart for equal or lesser value.

Some people have been suggesting a service called 1800customersupport.com to get the product serviced but this service has been reported as fraudulent as well. Ripoffreport.com has a thread about them as well as the Durabrand DVD players. If a company goes under the chances of a third party company servicing your equipment is slim.

Your best bet is to return it to your local Wal Mart and get a new one. Ripoffreport.com indicates that has been honored on a store by store basis.

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