Question about HP ScanJet 2400 Flatbed Scanner

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Error in Scanning

I have HPscanjet 2400. after opening hp diractor. it is stoppped at warming up the lamp and then this gives the unexpected internal error.

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Re: Error in Scanning

Iam not able to attach the document to mail after scaning done and the same is saved on desktop this

Posted on Feb 25, 2008

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Re: Error in Scanning

Sorry to ask u ,how old it is,this kind of problem is found due to following reasons

1)driver software:uninstall n reinstall driver
2)scanner is dusty:clean the scanner from inside
3)inner scanner cable(black cable) defective:replace cable

but before all try this
1)go to my computer,u can see icon of scanjet 2400
2)right clk,clk get pictures.....,new window will open,
3)click preview n wait n see does it shows the preview?
4)if it shows preview then reinstall hp director,or try above mentioned steps,definately the problem will be solved,

Posted on Jan 25, 2008

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Im assuming that it has worked before. My suggestion is that if its under a year old you contact the manufacturer here at If its older than a year and out of warranty you probably need the scanning lens replaced and to be honest with you if that is the case and you have to pay for repairs buying a new one will be much cheaper for you.

I hope this helps you out if it does please give me a YES that I did try and assist you. Thank you

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Thanks and please do leave valueable feeback.

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