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Richo Aficio 5000L Fax - Fax Operation not working !!!!!!!

I have a Richo aficio 5000 L fax.
Suddenly the fax operation is not working.
When the m/c is called from another fax m/c and I try to send a fax nothing happens on the 5000L not even the ring tone is heard.
All it does is just keeps on trying to switch to fax mode and ends up just with an engaged tone beeping all the time.
While on the other side from where the fax is being sent all we could hear is the ringing of the 5000L.....
Could you please let me know what I should do.
One tech told me that the fax card needs to be replaced.
If soo could I get the exact name of the part and also the part no.
Thanks very much......

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Re: Richo Aficio 5000L Fax - Fax Operation not working...

First, determine whether the telephone line is working properly. Remove the telephone line from the machine and replace with a test handset. Try calling the fax number and see if you get fax tones on the handset. If not, there is a problem with line switching. If you do get fax tones, then the machine is at fault. Now plug the line cord into the machine, check that it is in the correct input jack, as there may be unmarked jacks open on this machine. Check the display and see that it is ready.Is the machine trying to communicate with another fax number? If so, change the service station fax number to a machine that is close by.(User Tools 2 then immediately 1998 start within 3 secs. then 13 and change the number.) Try to send or receive a fax and observe there is or not 3 sheets of data sent to the machine you just programmed as the service machine.So then, is the machine configured with 1 or 2 modems? Determine that the problem happens with both modems. If so, the modem is not suspect. Now let me stress this, that if you are not a qualified Ricoh technician, do not attempt any further checks yourself.
Next, do a complete level 3 reset. Remember that the machine may be configured with a feature upgrade card which may contain 999 additional speed dial numbers. Do not remove this card yet. However, repeat the receive checks with the memory card removed. If there is no Feature upgrade card or a fax on demand card in the left hand slot, then check the contents of system switch 16. If this is set to 1. If so, then the machine will not work unless a ic or data copy tool is present in the slot. Repeat the tests. Power off and remove the memory card and the feature upgrade card. Power on. Set System switch 16 to 0 and repeat the tests.
Theres more tests, but I don't have the space to go through them all, the manual is 300 pages.

Posted on Jan 25, 2008

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