Question about Creative Labs ZEN SLEEK MP3 Player
Long story short:
1. My Zen (thankfully) still has all my music on it, but whenever I select a song it says Select Music to Play From Music Library, even though it is currently playing the song I've selected; there's no track information
2. The Zen won't dock onto my computer. It doesn't say 'Docked' on the screen like it normally does, and the computer won't recognize it either.
Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them
Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable
Posted on Jan 24, 2008
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