Question about Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen won't recognize songs, won't sync on computer

Long story short:

1. My Zen (thankfully) still has all my music on it, but whenever I select a song it says Select Music to Play From Music Library, even though it is currently playing the song I've selected; there's no track information

2. The Zen won't dock onto my computer. It doesn't say 'Docked' on the screen like it normally does, and the computer won't recognize it either.

Posted by on

  • 1 more comment 
  • nickic18 Jan 25, 2008

    I tried all of these different solutions, but none of them worked. The Zen is detected by the computer as a hardware device, but it isn't
    listed in My Computer, nor is Windows Media Player or any Creative software detecting it.

  • nickic18 Jan 26, 2008

    Thank you SO much! Uninstalling the USB drivers and deleting every last vestige of WMP from my computer worked.

  • candynipp Feb 07, 2008

    my zen sleek drivers wont download...what can i do to get my songs loaded to my mp3 player?

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  • Master
  • 4,402 Answers

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Jan 24, 2008

  • Cary Farah
    Cary Farah Jan 25, 2008

    try another computer or laptop to get the firmware loaded then most of the problems connecting go away.

  • Cary Farah
    Cary Farah Jan 26, 2008

    please change rating to fixya!

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