Question about Brother MFC 8500 All-In-One Laser Printer

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MFC 8500 - Error Code 71

I've started getting a message that says it's offline, open cover, then close cover, then Error Code 71, unplug the machine and call Brother. I saw on one website that it might be the bearings in a motor and that I might need to replace the Laser Scanning Unit.
Is there any way around this? I can sometimes get it to print a page or two before it starts giving me this error business.

Appreciate any help short of going to buy another all-in-one machine. Any recommendations on what is worth buying?

Thanks!

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  • 2 more comments 
  • Anonymous Feb 20, 2008

    my problem is when I stack a number of sheets in the feeder to copy, one will come thru and then printer gets held up and the error message reads

    pls close cover but the cover is not open. I shut the machine off and turn it back on and it's okay for awhile and it happens again and I get another error message and this time it is error 71.

  • Anonymous Feb 20, 2008

    brother 8640D error code 71

  • jimhart May 20, 2008

    I'm also receiving this error code 71. Any help.

    Thanks

    Jim

  • jid1152 Dec 03, 2008

    My fax if giving me the following message:



    PLC Open Cover Offline



    and cover is closed. We open/close the cover and the same message comes out.



    Thanks,



    Jose I Diaz

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Posted on Jan 02, 2017

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SOURCE: Hae brother MFC-8500 and just replaced

This is an easy one. With the power on, open the front door, where you installed the drum. Press the CLEAR button. The display will ask something like, "Change Drum? Press 1 for yes. Press 2 for no."
Press 1.
Close the front door.

Posted on Feb 15, 2010

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early1234
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SOURCE: Brother MFC 8500 Fax machine error "offline"

is your fax machine connected to the phone line? this usually indicates the connection status, thus, if your phone line is in...you wont have the "offline message".

hope this helps.

Posted on Jan 23, 2008

Teckies
  • 226 Answers

SOURCE: Brother MFC 8500 Fax machine error "offline"

ok. right click on my computer,

click on manage,

click usb ports,

delete all files named composite device.

unplug the cable from your printer

restart your computer.

plug it again the cable.

start your printer.


good luck...

Posted on Jan 23, 2008

Jimsta01
  • 405 Answers

SOURCE: MFC-440cn brother printer error unable to print 4f

Problem with printer head or main board

Posted on Mar 29, 2010

  • 1 Answer

SOURCE: Scanning to email on MFC-9840CDW Laser Printer

This is a little dated, and I hope you have found your solution already, but for everyone else:
Press the # button Use the directional pad to scroll over to the @ symbol. When It is underlines press OK
To insert a ., press the * symbol, scroll over until . is underlined and do the same as above.

Posted on Jun 28, 2010

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I think the machine is telling you to look inside for a foreign object or scrap of paper:

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Hae brother MFC-8500 and just replaced


This is an easy one. With the power on, open the front door, where you installed the drum. Press the CLEAR button. The display will ask something like, "Change Drum? Press 1 for yes. Press 2 for no."
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    Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
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    If the error message continues to appear, the machine will need to be reset.

See page 123 of the manual for more. http://welcome.solutions.brother.com/BSC/public/files/dlf/doc000222/MFC-210C_UsaEngUsr_B.pdf

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