Question about Logitech Precision PC Gaming Open Air Stereo Headset - 980231-0403 Computer Speakers

1 Answer

Head set doesn't work

Using window xp section on macbook pro. i have no sound on the headset (precision PC gaming headset 980231-0403)

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,067 Answers
Re: head set doesn't work

Is it pluged in tto the sound out ? do u have the master outoput sound set to that usb controler ?

Posted on Jan 24, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

My headset was working fine but all of a sudden the volume will not stay at the level I turn it up to. It keeps rolling back down to barely any sound coming through. I try to use the button on headset but...

Good morning, afternoon, evening or night; whatever time of day you are viewing this solution post. Thank you for choosing FixYa to solve your problem. Your Logitech ClearChat Pro USB Headset's volume will not stay at the level you turn it up to, and as a result it keeps rolling back down to a lower sound quality. Your volume control button doesn't solve the problem neither. Well, when a problem occurs, you should first troubleshoot where it's coming from. We will use a method called "Process of elimination". Your headset's volume has two controls: one control is on the headset itself, and the other control is located in the sound settings of the device you have your headset plugged into. With this thought in mind, lets go up to the problem explanation above. You said that the volume control attached to the headset didn't make a difference, this means the you can eliminate the hypothesis that it's the volume control causing this. The problem is coming from the earphone portion of the headset. Either a mute setting has been activated, volume is turned down real low or your headset is not the default device to receive sound input. The first part of the investigation is done; now, to get further into the investigation, you will need to connect your headset to your computer. This is where troubleshooting and solving the problem meet. Step-by-Step, I am going to explain to you how to get audio presentations into your headset. This device works with two Windows Operating Systems (Vista and XP) and one Mac Operating System (OS X). If your computer's operating system is Windows, open your Control Panel. Under the Hardware & Sound link, click Manage Audio Devices (for Vista users), and the Sound & Audio Devices link (for XP users). If your coumputer's operating system is Mac OS X, open your System Preferences and click the Sound link. In Windows Vista, click the name of your device, then click Set Default. Click the Properties button and increase the volume slider or unmute the volume if needed. If applicable, click the Apply button, then click OK. If the Apply button is void, just click OK. Click the Recording tab and perform the same procedures as you did before, only difference is that this will make your headset microphone the default recording device. In Windows XP, click the Audio tab and set the headset as the Sound Playback and Recording device. Increase the volume or unmute it if needed. When finished, click the Voice tab and perform the same procedures as you did before. In Mac OS X, click the Input tab and select the headset as the input device. If you still can barely hear anything, increase the volume slider. When finished, click the Output tab and repeat the same steps as before; only thing, you will be making this the sound output device, meaning the sound of your voice will be outputed from the microphone. Increase the volume slider if needed. You should be able to receive sound in and out of your headphones now. If we succeded, through this experience we have: troubleshooted where the problem was coming from, found a way to solve it and fixed the problem! Thank you for choosing FixYa as your one-stop solution spot for problems, questions, concerns and requests. Visit our website again the next time you need assistance with something. Thank you and have a good morning, afternoon, evening or night; whatever time of day you are viewing this solution post.

May 27, 2011 | Logitech ClearChat Pro USB Headset

1 Answer

Can i repair the cable on my headset myself. their is a short in the wire and no sound out of the left side Logitech USB with in line volume

problem is lately all the higher end headphones and usb sets use microthin wires. there is fine strands like as thin as a string and woven into it is 2 or 3 micro thin copper strands. it may be possible but very difficult...

Oct 04, 2009 | Logitech Precision Stereo PC Gaming...

1 Answer

My mic doesnt work in-game in a game

go to your sound panel and check to see it is recieving sound, if it is, its the game, if its not, make sure the mic is turned on by the switch on the volume control on the headset itself, then pust the mic jack in all the way as hard as you can, if it works good, if it doesn't it is a hardware issue

Jul 07, 2009 | Logitech Precision Stereo PC Gaming...

1 Answer

Left ear doesn't pick up sound

sounds like you have a break in the cable or a bad solder joint on the product if new get a refund

Jun 13, 2009 | Logitech Precision PC Gaming Open Air...

3 Answers

ZX-6000 wireless receiver does not work with XP

Once everything is installed to the point where the XBox360 receiver is showing in the Device Manager (not under the sound, video, and game controllers section) I did the following.
  1. Pressed the sync button on the USB receiver to where the green light started blinking
  2. Pressed and held down the power button to turn on and force my headset to sync.
Once I did this the headset was detected, the four flashing lights turned solid, and an extra audio device showed up under the sound, video and game controllers section of the Device Manager.
I was then able to follow the following instructions, starting from Step 2, to setup my OS to use the headset:

Microsoft really needs to work on documenting everything, like how to force the headset to sync. I wasted 15mins trying to get this working.

I hope this helps out others experiencing this issue and if you are thinking about purchaing this headset, it would do it from some place where you can return it. You may not find the sound quality to be any good.

Jan 29, 2009 | Microsoft LifeChat ZX-6000 Wireless...

1 Answer

Cant pair H12 Headset with PC

I don't think the h12 will do stereo bluetooth. Windows may have a setting to go mono and then it may work. Poke around the Sound and Audio settings in the Control Panel to change it to mono. Good luck


Nov 21, 2008 | Motorola Mobility Motopure H12 Bluetooth...

1 Answer

Mic doesnt work

have you tried looking in your multiplayer option ins FSX to make sure you have the correct input selected?

Aug 29, 2008 | Logitech Precision PC Gaming Open Air...

1 Answer

Logitech open air no audio!

Friend there are two possible solutions that i can suggest:
1) Maybe you don't have an updated antivirus on your computers
so a part of your driver maybe corrupted.
A possible solution is to install an updated antivirus program if you do not not have any or update it to your antivirus company's web site if you have already. After doing this reinstall your driver for your sound card. Then there you go.
2) Maybe you are not using a sound card (it is recommended that you use a soundcard to have the best sound). If you do not have one you'll need to buy one. After doing this repeat my solution number 1).
Thanks i hope i have solved your problem.
P.S. please rate me if it helped you!

Jun 18, 2008 | Logitech Precision PC Gaming Open Air...

1 Answer

Hi i need help

Try asking the people at fix-ya, they are trying to help me right as we speak.

Mar 09, 2008 | Logitech Precision PC Gaming Open Air...

2 Answers

Logitech headset

it is due to mic problem

1. mic cable may breaked
sol. check cable

2. other wise ur pc mic supporting software is not properly added
sol. if u r using windows xp, double click the volume icon ( located on ur desktop startmenu bar) click options, properties,
recording, and check the microphone then click ok button
check and select the microphone button and increase the volume and check it
3. check sound functions, some times ur software used in voice cancelation mode change mode.

Dec 31, 2007 | Logitech Precision PC Gaming Open Air...

Not finding what you are looking for?
Headsets Logo

126 people viewed this question

Ask a Question

Usually answered in minutes!

Top Logitech Headsets Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Sudeep Chatterjee
Sudeep Chatterjee

Level 3 Expert

3267 Answers

Are you a Logitech Headset Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides