Can you tell me if the auger turns and ice is just building up in the ice chute? I need to make sure we are talking about the model FRS6R5EMB so we are all talking about the same thing. The auger may be turning or may not. You can test that by opening the door, pulling the ice container with auger inside out and pressing the light switch in while someone presses dispense ice. You should see the motor turning the auger drive. If that works then we need to focus on the dispenser door if working or not, Let me know Thanks, Sea Breeze
You may find me here at Fixya or here=> Appliance 911
If you still need assistance, contact me here at Fixya or through my site HERE or here Sea Breeze Appliance Parts feel free to ask any time, Sea Breeze
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