Question about Onkyo DV-CP704 DVD Player

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"Bad Disc" message when reading a disc with JPEG files

When I put a CD or DVD with JPEG files on it into my new Onkyo DV-CP704 DVD player, a "Bad Disc" message appears. The only reason for this, according the manual, is a "dirty disc." This is not the problem. The discs are brand new and not dirty. What else could be causing the "Bad disc" message?

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  • Wool22 Jan 24, 2008

    Most of what you say above is information available from the DVD manual, but your additional explanation will be helpful. However, I'm not sure I understand point number 1. Can you please explain exactly what it means ("arranged inside a folder, not in the root directory")?

    Also, the manual mentions DVD-R finalization, but I'm not sure what that means either. Can you please be specific so I can be sure I am burning the JPG images to a DVD-R disc properly? In other words, how can I be certain that the DVD-R disc that I have burned the JPG images to has been "finalized"?

    The DVD burner I am using is the one that came with my quite new Dell XPS-410 computer. The DVD+R discs are made by SONY and they are 120 min, 4.7 GB, 1X-8X.

    Thank you.

  • Wool22 Jan 25, 2008


    Thank you very much for your detailed responses to my questions. I understand your replies to both of my questions and here is what I have done--unfortunately with the same result in every case--continuation of the "Bad disc" message, per above.

    I have burned both a DVD and a CD according to your instructions above. I have placed the JPG images in file folders and copied the folders to the disc in each case. I have checked the "help" on my computer regarding "finalizing" a disc and it says that Windows automatically "finalizes or closes" a disc before it is ejected. Thus, I am assuming that the discs are "finalized" after I transfer the files to them. (Could I be wrong about this, despite what "help" tells me?)

    Unfortunately, after being sure that the discs are clean (new), the JPG images are structured properly (placed in folders for transfer to the discs), and the discs are "finalized" the result is the same--a "Bad disc" message on the screen.

    I would be grateful for any additional suggestions you have to resolve this problem.

    Thank you.

  • Wool22 Feb 03, 2008


    Success, at last!! The information you provided was helpful. The problem was not with the DVD player but with the way I was burning the CDs containing the JPG files. When I used the Roxio CD Creator, instead of the Vista Windows technique, and I finalized the disc using Roxio, all works perfectly.

    For future reference, observations from my experience:

    1. The "Bad Disc" message produced on the TV screen does not ONLY mean that the disc is dirty, as the manual implies. It can mean that the disc is not properly formatted.

    2. The instructions of how to properly format a CD with JPG images on it such that it will successfully play in the Onkyo CP DV-704 are neither clear nor explicit. Indeed, discs that WILL play on other machines, like a computer, will not play on the 704 unless formatted and finalized precisely and, apparently using a particular CD creator, like Roxio.

    Thank you for your help.




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To my understanding the picture files must be:
1. arranged inside a folder (not in the root directory);
2. must end with a file name extension of ".jpg" or ".JPG" but not "JPEG"; and
3. File size must not exceed 5Mb.

In some instances, the speed or rate when the DVDs were burned could affect compatibility. Likewise DVD-R finalization, too few files inside the folder/disc.

Hope this be of some help/idea. Pls post back how things turned up or should you need additional information. It might be of further help if you can also post brand/model of the DVD burner and brand/specs of your blank DVD-Rs (1X-6X).

Good luck and kind regards.


Posted on Jan 24, 2008

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  • Louie  Role
    Louie Role Jan 24, 2008

    Hi again,

    Your observation about my reply to be in the manual is correct. I have to refer to the Onkyo DV-CP704's manual since most of my dealings of similar issues are with other brands, the Onkyo not being regionally readily available from where I am.

    1. Folder in root directory - refers to creating a folder that will house the picture files not just burn the picture files directly to the DVD. Chances are your DVD burner in the Dell is your D: while your main hard drive is C: and your camera or memory card/USB would be the E:, folder creation would mean having D:\Folder1\picture001~10.jpg, not D:\picture001~10.jpg, then D:\Folder2\picture011~20.jpg. This is similar to the way most (but not all) picture images are saved in the memory card of your camera. Once you plug in your camera/memory/USB it will read something like E:\DCIM\100OLYP\picture001~10.jpg. To do this, it may be easier to temporarily save the picture files to your C:, create Folder1 and copy/paste pictures from camera/memory/USB, say 10 to 20 per folder. When burning, you add not the picture files but rather the entire folder(s).

    2. DVD-R finalization - refers to closing the entire DVD-R where it will just be a DVD (no more pictures can/will be burned to it). The finalizing depends on the burning software that you use. If you are using Nero, the "Finalize CD (No further writing possible!)" located on the "Burn" page of the wizard must be checked; if you are using NeroAPI/NeroCOM, the NBF_CLOSE_SESSION/NERO_BURN_FLAG_CLOSE_SESSION flag when burning the last session must be omitted; if you have engaged/enabled "Multisession", meaning you add some picture files later in the future after your first burn, you must burn at least two times before you will be asked "Do you want to finalize the disc?" There are instances of some issues with the Windows XP SP1 built-in burner finalizing discs. In Windows Vista, click on Start/Computer/right click on D:, click on Close Session to manually do so or alternately, to automatically close the session, press the eject button of your DVD drive and wait for a couple of minutes. This is of course after you have burned/transferred all your newly created folders with the picture files inside. The surest way of checking if a DVD-R is finalized (DVD) is if you can no longer burn anything into it.


  • Louie  Role
    Louie Role Jan 25, 2008

    If I may add:

    There is a difference between DVD-R and DVD+R. DVD-R allows only a single layer while the +R allows multiple layer; +R is faster with more capacity. There are known issues with DVD+R with some players whereas the -R (being a bit older) has better playback compatibility with most DVD players.

  • Louie  Role
    Louie Role Jan 26, 2008

    Hello Wool22,

    Appreciate the updated info. To summarize what has been tried so far:
    a. the picture/image files are inside a folder (as AvioriX have likewise posted);
    b. the picture/image files ends with an extension of ".jpg" (without the quotes)
    c. there are at least 10 picture/image file inside each folder;
    d. each picture/image file is less than 5Mb (preferably much lower);
    e. blank DVD - R not + R are used; and
    e. Windows automatically "finalized" the CD/DVD when ejected after burning.

    A couple more things that can be tried:
    1. use DVD - R 1~4X (or lower);
    2. burn at a slower speed (if allowed by the burning software);
    3. use another burning software like Nero, Easy Creator, ULead, or do a Google for freeware;
    4. determine if the burned CD/DVD can be viewed/accessed in your PC;
    5. try previously burned CDs/DVDs on another DVD player to verify that they are indeed viewable;
    6. try a known good/operating DVD disc (that plays in other machine/s) in the Onkyo.

    Steps 5 & 6 would determine/confirm which is at fault.

    Pls post back results.


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Similar Issue happen to one of my client what we have done is putting the JPEG files into folders (Not Subfolder). It worked well however some JPEG images being skipped if the size is unusual. JPEG images will appear as tracks. Hope this will be helpful. If issue persist please post once more. Also let me know if WMA files are being played.

Good Luck

Posted on Jan 24, 2008


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