Question about Jura Capresso Impressa F9 Espresso Machine

5 Answers

Missing tray error

It says tray is missing, but I cannot insert the tray as a flap has been lowered in the back of the tray section. How do I have the flap moved automatically back up?

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  • shoneill Jun 11, 2008

    when we cleaned the ground tub it would not slide in as usual. the tray with out the tub would slide in. So clearly something is in the way that has not been there for our 2 years of ownership.



    We tipped the tub at an angle to slide the tray back successfully - yeah. However, there is still a problem.



    When we press the 'brew coffee' buttons, we can hear the grounds drop to the grinder and grind, but the water comes out clear, it is not making contact with the new grounds.



    please help.



    Sharon

    408-807-6567



    thank you

  • weaselbear Mar 21, 2009

    Turned machine (F9) on this morning. "Tray Missing" message appeared. I took the tray out and emptied grounds bucket but could not put the tray back in. The tamping mechanisim has lowered preventing the tray (with bucket on) from being correctly positioned. Sticks out about 1cm.



    Firts time this has happened. Machine approx 2yrs. Have triedd turning off at mains etc to reset. No go!

  • Deanie Nov 25, 2012

    Thanks you very much!

  • David J May 12, 2013

    Putting the tray back in without the grounds container doesn't get my "missing drawer" message to go away. Any other suggestions?

  • David J May 12, 2013

    Puttint the drawer back in without the grounds container doesn't remove my "drawer missing" message, so I cannot proceed. Any other suggestions?

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Insert the tray-all of it except the grounds container.  The message disappears and you can wait until the machine continues it's cycle and then asks to empty the tray.  Empty the tray and place the grounds container back inside.  Whew, I've done this a few times over the years when I am rushing but it fixes it every time.

Posted on Jun 18, 2009

  • Deanie Nov 25, 2012

    Thanks so much!

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Put the tray back without the grounds container (b/c it is higher; that's what can't get past the flap).  Make a cup of coffee, letting the grounds fall into the tray.  Normally, after you do that, the machine will stop in the correct position.  You  can remove and clean the tray, and put the full assembly back in.
I've had to do this a couple of times and it has always worked.

Posted on Mar 21, 2009

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I tried to turn it off and on, reach in and flip the do-thingy, etc. The only thing that solved it for me was following allmannerofw's suggestion above. Thanks you for posting!

Posted on Oct 23, 2012

  • Anonymous Feb 29, 2016

    Thanks so much...worked like a charm

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I think you can fix this by turning the machine off....see if flap goes back up/

Posted on Feb 18, 2008

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Move it gently up. That's what I did on a similar model.

Posted on Mar 02, 2008

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