Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Carriage Jam I've tried every solution that I could find over the internet and it still reads "Carriage Jam." I push the carriage all the way to the left hit ok and it only moves halfway towards the right. I move the carriage to the far right corner then ht ok and it won't move at all. Could it be something wrong with the ribbon? I tried to get HP support and got someone in India who tells me I need to pay $65 for help................... There has to be another solution-the machine was just working the other day.

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Re: Carriage Jam

The ink cartridges sit inside this area made up of three (3) light grey plastic "walls". The middle "wall" has a spring on it that is held onto the wall by a little molded *** that is part of the plastic mold. This *** breaks and the color ink cartridge will not sit in there correctly.

Posted on Apr 06, 2008

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Re: Carriage Jam

First of all,just look for any obstruction or any peice of paper,specially where the carriage rest ,check the carriage belt is it look physically ok,check a transparent stripe which is behind the carriage unit it passes through the circuit behind the carriage,check all n revert accordingly
thnx N

Posted on Jan 29, 2008

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Follow the steps for fix HP Printer Carriage Jam

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Carriage jam

Step 1: Move the carriage to the center manually if necessary If the carriage is stuck on the right or left side of the product, follow these steps to move the carriage to the center of the product.
Step 2: Check for a broken carriage chute
The carriage chute is the side wall of the carriage that holds a curved metal piece (the x-bias spring). A broken carriage chute might cause the carriage jam condition.
Step 3: Turn the product off and on again
Step 4: Clear any paper jam.
Step 5: Make sure that the control panel faceplate is correctly installed
Step 6: Plug the All-in-One directly into a wall outlet
Step 7: Perform a partial reset
Step 8: Print a self-test page

Step 9: Service the product. Now this model is outdated as per HP website.

Aug 23, 2009 | HP Officejet 7210 All-In-One InkJet...

2 Answers

Carriage jam


Try to move the carriage maually left and right ..still does not work...service the printer.


Nov 25, 2008 | HP Officejet 7210 All-In-One InkJet...

2 Answers

Carriage jam

I had a "carriage jam" error message.

My son wiped down the metalic strip that tells the carriage where it is. It worked for a couple of days and then the "carriage jam" message came back.

I took my 7210 apart, found nothing wrong with it and put it back together. I noticed that if I pushed the print carriage all the way to the left, closed the lid, and pressed "OK", the print carriage would move a couple of inches to the right. It did this repeatedly. I figured the motor was working, but there was too much friction on the carriage. I put some 3-in-one oil on my finger and put a thin coat on the front, top, and back of the rod that the print carriage rides on. I then ran the carriage back and forth about 20 times. I closed the lid and it works fine.

I had the same problem with my DVD player. The head was hanging up on the two chrome plated rods that supported the head. I put some 3-in-one oil on the rods, ran the head back and forth, and it has worked ever since.


Aug 13, 2008 | HP Officejet 7210 All-In-One InkJet...

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