Question about HP OfficeJet 7310 All-In-One InkJet Printer

2 Answers

Carriage Jam I've tried every solution that I could find over the internet and it still reads "Carriage Jam." I push the carriage all the way to the left hit ok and it only moves halfway towards the right. I move the carriage to the far right corner then ht ok and it won't move at all. Could it be something wrong with the ribbon? I tried to get HP support and got someone in India who tells me I need to pay $65 for help................... There has to be another solution-the machine was just working the other day.

Posted by on

  • Cassidy Weir Feb 11, 2008

    My 7310 reads Error: Carriage Jam. Open door,clear carriage jam and then press OK to continue. There does not appear to be any paper obstruction, the carriage seems to glide fine from right to left and back and there does not seem to be any broken parts like a plastic tab or X-bias spring. I tried all the troubleshooting tips from HP's website, including a partial reset, and the error message persists. Any help would be appreciated as this machine is out of warranty. Thanks.



2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers

The ink cartridges sit inside this area made up of three (3) light grey plastic "walls". The middle "wall" has a spring on it that is held onto the wall by a little molded *** that is part of the plastic mold. This *** breaks and the color ink cartridge will not sit in there correctly.

Posted on Apr 06, 2008

  • lking Apr 06, 2008

    You could use epoxy.
    Drill small hole and cable tying the wire in place.
    If the spring has ripped a hole in the printhead contacts, then you will not be able to fix it.

    + / -

    + / -


  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 55 Answers

First of all,just look for any obstruction or any peice of paper,specially where the carriage rest ,check the carriage belt is it look physically ok,check a transparent stripe which is behind the carriage unit it passes through the circuit behind the carriage,check all n revert accordingly
thnx N

Posted on Jan 29, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Kodak esp 2170 carriage jam problems

The carriage operation is not synchronized. It will have to be adjusted to normal

Aug 14, 2016 | Kodak ESP Office 2170 All-in-One Printer

1 Answer

Occasionally, I still have to use a typewriter for some forms. I inherited a Xerox 6015 Memorywriter but I have no manual. Is there one online that I can download? Specifically, I'm trying to figure...

hit the carriage return key to put carriage at left margin. then hit your margin release key, then backspace key to put your carriage where you want it. then hit left margin key and that should set new left margin. good luck.


Jun 06, 2011 | Office Equipment & Supplies

6 Answers

HP Pro 8500 printer has carriage jam. I have opened every door and there is no paper jam.

Sometimes the paper gets caught inside the printer all the way to the right (or left) of the print carriage. You will miss seeing it because the print carriage has moved the jamed paper to the right (or left) out of view. Carefully and manually move the print carriage to the opposite side and you might find small pieces of jammed paper there.

Jul 30, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

Carriage jam

Step 1: Move the carriage to the center manually if necessary If the carriage is stuck on the right or left side of the product, follow these steps to move the carriage to the center of the product.
Step 2: Check for a broken carriage chute
The carriage chute is the side wall of the carriage that holds a curved metal piece (the x-bias spring). A broken carriage chute might cause the carriage jam condition.
Step 3: Turn the product off and on again
Step 4: Clear any paper jam.
Step 5: Make sure that the control panel faceplate is correctly installed
Step 6: Plug the All-in-One directly into a wall outlet
Step 7: Perform a partial reset
Step 8: Print a self-test page

Step 9: Service the product. Now this model is outdated as per HP website.

Aug 23, 2009 | HP Officejet 7210 All-In-One InkJet...

1 Answer

HP 1610 Carriage Jam

Remove the ink jet, make sure you removed any pckg. material and the contacts cover on it.

Nov 10, 2017 | HP PSC 1610 All-In-One InkJet Printer

2 Answers

Carriage jam


Try to move the carriage maually left and right ..still does not work...service the printer.


Nov 25, 2008 | HP Officejet 7210 All-In-One InkJet...

2 Answers

Carriage jam

I had a "carriage jam" error message.

My son wiped down the metalic strip that tells the carriage where it is. It worked for a couple of days and then the "carriage jam" message came back.

I took my 7210 apart, found nothing wrong with it and put it back together. I noticed that if I pushed the print carriage all the way to the left, closed the lid, and pressed "OK", the print carriage would move a couple of inches to the right. It did this repeatedly. I figured the motor was working, but there was too much friction on the carriage. I put some 3-in-one oil on my finger and put a thin coat on the front, top, and back of the rod that the print carriage rides on. I then ran the carriage back and forth about 20 times. I closed the lid and it works fine.

I had the same problem with my DVD player. The head was hanging up on the two chrome plated rods that supported the head. I put some 3-in-one oil on the rods, ran the head back and forth, and it has worked ever since.


Aug 13, 2008 | HP Officejet 7210 All-In-One InkJet...

Not finding what you are looking for?
HP OfficeJet 7310 All-In-One InkJet Printer Logo

226 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

Ben Johnson

Level 3 Expert

685 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides