Question about Acer Aspire 5500 5570-2609 Laptop

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Acer Aspire will not shut down.

I just bought my Acer a couple days ago. It came with a 1g memory chip that my roomate put in the back. I did notice when he put it in he didn't wait for it to shut down all the way. I installed a sony program for my video camera, and that's it so far. When i try to shut down, it shuts down almost all the way, and then starts back up. Before it starts back up again one of the screen says something like something might have been installed wrong. Do you think the memory chip was put in wrong or something else?

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Re: Acer Aspire will not shut down.

  • Common problems are along the lines of what you are saying.
  • Start with the last installed program
  • ( Sony Video Camera ) and remove the program as follows.
  1. Click start, All programs ( it may be highlighted in the list ) look for your Sony Video program, wave the mouse over it to see if it has a menu ( look for uninstall Sony Video ) and follow the prompts.
  • If the program does not come with it's own uninstall program
  1. Click Start, Control Panel, Add or remove programs ( look for it in the list - most likely in alphabetical order, if you have it listed by name )
  2. Click on the program you want and click Remove the Sony Video program.
  3. Check to see if your PC will now reboot.
  4. Strange things happen if the either the software or hardware does not work the way it was intended to do.
  • Try to avoid a deliberate power down (with the button on the front of the case ) - which should be considered a forced shut down or emergency use only.
  • Remove the latest additions to your computer and try the shut down process again.
  • Being a lap top, you could fully charge the battery and take it to a repair guy, phone ahead and explain the situation. Eventually the unit will need to be powered down either way, but if it's in the hands of a repair man, little or no further harm can come to it.
  • If the PC powers back up and seems to run ok with the ram stick in place, it would suggest the ram is fine, but could also be the cause of the strange behavior, for whatever reason.

Posted on Jan 23, 2008

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