Inside the toaster (behind the toast, bagel, etc. Buttons) there is a magnet, this needs to be clean for the taster to lock. First, unplug the unit. Now remove the cap on the thumb lever and the four screws at the bottom, separate the toaster. Now you will see the magnet, remove any debris with a dry towel or with your finger tip. After properly re-assembled this should work.
Please check the temperature control knob is not completely on the left side. i.e. completely low which does not allow the lock to operate. Suggest bring the arrow/marking/line on the knob to the center and then operate.
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