Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Blue line There is what looks like a big blue smudge on my screen. What could this be? I have the same problem and will attempt to contact Hitachi customer relations, as suggested in a previous post. After only three years I should not have a problem like this...I purchased this system over the plasma...because my research showed that the life-span on the plasma was shorter. Now, I feel like a sucker!

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Re: blue line

Hi clay45

You have a defective light engine and if you call Hitachi's customer relations department at 800-654-7013, they will give you the names of some dealers in your area to come out and confirm the problem. Once the tech tells you it's a bad light engine, Hitachi will send a brand new light engine to the dealer to come out and install. If you're not under warranty Hitahci will cover the cost of the part (around$1500) but you will have to pay the install (runs $200-400 approx)

Hitachi has not recalled this (although they should) but they are replacing it. Don't get discouraged if when you call them the first time, they act like they have not heard of this problem. Just follow through and have the set looked at and they will replace the just pay the install. Once our light engine was replaced, the TV is like brand new. Good Luck:)

Posted on Jan 24, 2008

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Blue line

Uh Oh! blue screen of death. Your light engine has warped a little from overheating and is distorting the picture.

My suggestion to you is to get on the phone with hitachi and start complaining, then keep complaining until they agree to pay for it. You may have to get the problem diagnosed by a pro before they agree to pay for it though.
Hope ya fix it!

Jan 07, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

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