Question about Microtek ScanMaker 9800XL Flatbed Scanner

3 Answers

PROBLEMS WITH SCANNER

The scanner head just keeps moving up and down the scanner, stopping for a few seconds and then starting again. Trying removing software and installing again - no luck. Tried downloading new drivers - no luck, it doesn't seem to be communicating with the computer.

I have contacted another repair company - charges are ridiculous (for just the estimate) please help!!!!!!!!!!!

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  • Mimmi44 Feb 06, 2008

    Thankyou both for your suggestions, in the end I did send it off to a company for repairs - i'm still waiting for it to come back. Will let u know the outcome.



    Thanks again

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I have had trouble with this scanner too. After just a year bulb went out. In case it happens to others, there is no way to get a replacement bulb except paying ridiculous amount to Microtek support. JKL Components was able to create a new bulb for me. Worked perfectly. Call Larry: 818-896-0019 ext 124. Very nice, and very helpful

Posted on May 05, 2009

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I work for a book bindery, and we have 6 9800XL all of them have had to be replaced twice for that same problem as well as scanlines, and will have to be replaced again fairly soon as they are starting to develop problems again...my advice is go with another brand like epson.  They are expensive, but it's cheaper in the long run to buy one of them than to replace a Microtek 5 times

Posted on Feb 06, 2008

  • Powerslave Feb 06, 2008

    Just got one of them running good again that had the same problem you describe....if you haven't already tried it, disconnect the scanner from the computer before uninstalling, uninstall, reboot, reinstall, then reconnect the scanner. Make sure the scanner is disconnected while uninstalling and reinstalling, or else it seems to hang onto the old driver.




    Hope this helps and I still think microtek scanners are really expensive paperweights.

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The charges repair companies use are always rediculous. Though I seriously think we are talking about a hardware defect. Since you already tried both new software or new drivers you should contact the manufacturor of the scanner for a solution.

Look up their official site and look for a support area of a contact address (phone or mail).

I hope they can provide an answer to your problem.

Greetings,

DarkNeogen

Posted on Jan 25, 2008

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After turning on computer, reoccuring grinding sound till eventually stops, printer denotes 'scanner failure' and prompts power off then on again!


Whats going on from the sound of it is something stopping moving the scanner up and down OR your scanner cant find its referance point. These dont normally bust a gear but do get dusty

You need to look at the scanner and see what it is doing on power up, is it trying to move as if threw the edge of the machine? (no white reference) so keeps trying and thats the noise the scanner movin a mm then another trying to find home but failing.. usally due to dirty mirrors or blown lamp..

Either way I'd watch a few times,... y0u know the lamp under the lid that moves up and down;0..

Yuor HP should turn on lamp and shine it in the inside edge of the machines copy glass near after power up

You can manual move it with power off to the other end and then after removing your hand plug it in and turn it on and see what the scanner does, I bet it moves fine untill it get near home then starts dancin untill it gives up throwin your error (aka dirty mirrors, just use clean lint free soft somethin, no chemicals just good clean of mirrors. or somethings stopping the carriage movin.

Let us know how you go.. Cheers

The Fix... if Im guessing right that is..... is to remove the Torx screws that HP use (need a a torx driver) that hold on the glass, it needs to come out so you can clean the scanner mirrors reflector and lamp (DANGER 240v live UNPLUG;) and ensure the systemt runs well up and down the scan rail, i think you have to fight to remove the plastic cover from the operations panel too,and on some the Doc feeder has to come off, but on yours I think its the op panel to go so you can get to a screw or something.

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Remove and replace the power cord from the unit.

Wait approximately for 35 seconds for the scanning assembly to "walk out"(move to ready position)and then quickly remove the plug again.

Repeat step 1 and 2,three or four times until the head (scanner lamps)moves approximately 1 inch away from its normal resting place.

Replace the plug and let the product fully finish the boot cycle.
If it does not resolve the issue or the issue returns,upgrade the product firmware may help.Visit this url http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=72628&lang=en&cc=us&prodTypeId=18972&prodSeriesId=66359&taskId=135
and then upgrade the firmware.

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Open the scanner and make sure its support locks in place.

Press the Stop button. The print head moves to the position to indicate which cartridge is low or expended.


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Open the cartridge cover.

Squeeze the tab on the cartridge and lift the cartridge straight up to remove it. Dispose of it carefully. Do not take the used cartridge apart or try to refill it.



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This problem has to do with the scanner mirror. You may hear a grinding sound, also. The reason it does this is because the scanner bulb cannot find 'home', so it keeps trying to find it. Well, it uses the mirrors to reflect on another object inside the scanner to tell it when to stop. The mirror on top of the right next to the scanner bulb may need to be cleaned. This works every time for me, except the same problem always comes back sooner or later.
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1.unplug your scanner
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