Question about Maytag Neptune MAH5500B Front Load Washer
The service mode provides service personnel the
ability to verify the operation of the washing machine.
The service mode can be entered in the middle of
any wash cycle. While in the service mode, the
servicer can start a variety of special service tests.
Accessing Service Mode:
Pressing down the delicates and heavy soil keys for
3 seconds places the machine in the service mode.
Motor speed will be displayed when started. To exit
Service Mode, press delicates and heavy soil keys
for 3 seconds again.
December 2004 4 16025861
©2004 Maytag Services
Presoak End of Presoak
Wash Every 5 Minutes of
Spin/Drain Every Step of The
Rinse End of Rinse
Speed Range Displayed
a) 0-99 rpm 0-99 (actual)
b) 100-999 rpm Speed / 10
Quick Service Cycle
While in service mode, pressing the delicates key
will start a quick service cycle. This will be a quick
check of all systems.
The following steps will be followed.
1. Energize the cold and bleach water valves. Fill to
Low level, then turn bleach and cold off.
2. Energize the hot and fabric softener water valves. Fill
to high level, then turn all valves off.
3. Lock the door.
4. Tumble using 7/3 tumble pattern for 12 sec.
5. Turn the drain on.
6. Spin to 800 RPM using default rates.
7. End spin and coast down.
8. Unlock the door when the RPM is zero.
9. Display a ‘PA’ (Passed) on continuously for 10 seconds
if no diagnostic codes were logged during this
The up arrow if pressed will advance to the next step.
The right most dot will be turned on as an indication
of failure and stay on until quick service cycle test
has reached the end. Any diagnostic code logged
during this test will result in failure of the test, but will
not necessarily stop the test. While in quick service
cycle, the pressing of the hand wash will suspend
the machine at this step for 30 minutes until the
Hand Wash key is pressed again. All LED’s will
flash on and off while the cycle is suspended, or on
Motor Drive System
To check the system, check the board for proper
output to the motor control. Performing a board
output test does this. Then perform the Motor
Control Board Output Test.
Motor Control Board Output Test
1. Disconnect power to the washer.
2. Remove the front panel and pull the JP4 Connector
from the motor control board.
The following Quick Spin test steps are as follows:
1) Lock the door.
2) Spin to 350 rpm and hold for 6 seconds.
3) Spin to 550 rpm and hold for 6 seconds.
4) Spin to 600 rpm and hold for 6 seconds.
5) Spin to 650 rpm and hold for 6 seconds.
6) Spin to 800 rpm and hold for 6 seconds.
If the Spin key is pressed again during the Quick Spin
test, the current speed will be held indefinitely. Pressing
the Spin key again will allow the quick test to
proceed as listed above.
When the washer is in the Service Mode, the speed
will be displayed as a two digit number or a letter/
Quick Spin Test
While in service mode, the pressing of spin key shall
start the washer in the quick spin mode.
3. Reconnect the washer power cord to supply
voltage. Make sure the door is closed.
4. Press delicates and heavy soil keys for 3 seconds
to activate Service Mode.
Posted on Jan 23, 2008
Press and hold delicatse and heavy soil buttons for three seconds
Posted on Jan 29, 2008
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Nov 01, 2012 | Washing Machines
I'm an owner as you and do all my repair on multiple FAV6800A machines.
I don't feel from the info supplied that you have a drain pump/drain line issue because you do not take a "ND" error code for "no drain" during the wash cycle.....the wash cycle completes. I don't believe you have a stuck slightly open water inlet valve in the machine because I feel the machine would eventually over fill and flood the laundry area in time.
Is there any standing water in the wash basket when you remove the wet clothes after the final Spin Cycle?
I would place the machine in Service Mode and run it thru a Quick Spin Test (with a wet load) and record the fastest RPM speed the wash basket will spin up to.
You need the Service Manual to help you get into Service Mode to do the test. Are you going to DIY or call in repair service?
If you want to run the Quick Spin test I will look for a previous post on this forum where I called out the process steps.
Oct 12, 2010 | Maytag Neptune FAV6800AW Top Load Washer
I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode to pump out the tub.
Enter Service Mode by simultaneously pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads "00"
Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on. Stop with off button or hit the Presoak key.
The Service Manual and Sears Parts Direct for reference. You could have something jamming the impeller of the drain pump. Turn it on in Service Mode and see if you hear it spin up.
The drain pump sits in the right back corner of the machine with no access from the rear or sides you have to remove the front panel to access. I'll post a pick of the wash tub removed so you can see. The drain pump is on the back right side and the Motro Controller is on the left front side as the pic below shows.
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