Question about HP ScanJet 4850 Flatbed Scanner

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HP Scanjet 4850 will not scan

Software installed correctly.s
Can open HP Document Viewer-Scan a New Document - Scan from Scan Doc button
Dialogue box popup - The Application is in Use
Dialogue box popup - hpqscnvw encountered problem & needs to close
Dialogue box popup - Unable to communicate with HP scanning software
Dialogue box popup (from Spybot Search & Destroy - as follows:
System Setup Global Entry
Change : Value deleted
file: zzzHPsetup
from: D:\setup.exe\reset

Until this week, the scanner was working for the past 12-18 months without a problem. When starting up a few days ago, the HP software began to ask me to insert the disc so that it could initiate.
Running Windows XP SP2
I have run RegCure and several spyware Programs, (Adware SE, Spybot Search & Destroy, Spyware Terminator & Super Anti Spyware) in an effort to clean my PC from a malware attack (Ziob)

Any help appreciated. Thanks, Raymond (

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5 Suggested Answers

  • 2 Answers

SOURCE: HP Solutions Center can not communicate with HP 3500c Scanner

Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.

Posted on Nov 06, 2008

SOURCE: Can't install my HP Scanjet 3970!

Billy,unplug the scanner.go into device manager and remove/uninstall all drivers for the scan jet.reboot computer.go to hp site and download new drivers/set-up.reboot computer.hook scanner back up to pc.pc shuld see the device and load drivers .if not go back into device manager and find/click on scanner.tell it to update drivers it shout do this automaticly..but if not point it to the new drivers.update.if you still having a problem or i have confused you contact me here.RICHARDM69

Posted on Dec 06, 2008

  • 827 Answers

SOURCE: Unable to scan using HP Scanjet 3200C in Win XP Pro

Hi Shantala,

HP advises that, on some systems, the scanner hardware may get into an error state that will keep the scanning software from finding the 3200c ScanJet. If your scanner still isn't found after installing this driver and software update, please follow the directions below:

  1. Unplug the power cable from the 3200c ScanJet.
  2. Unplug the parallel cable(s) from the 3200c ScanJet.
  3. Shut down the PC and wait for ten seconds.
  4. Plug in the power cable to the 3200c ScanJet.
  5. Plug in the parallel cable(s) to the 3200c ScanJet.
  6. Power your PC on.
If you still have the problem, uninstall the driver from device manager, and download and run this .exe file version of the driver instead.. and if necessary, repeat the above steps..

Hope this helps

Chris (ziraffa)

Posted on Dec 22, 2008

  • 1 Answer

SOURCE: hp scanjet 5300c vista

I had the same problem. I tried various compatibility settings (without success). What fixed it for me was going to the Compatibility tab and checking the "Run this program as an administrator" box.

Posted on Dec 31, 2008

  • 1 Answer

SOURCE: fatal error 1933/msi scan error

I am sorry that you are so frustrated.
Have you tried this solution:

Posted on May 28, 2009

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Scanjet 4600 is stuck halfway through scan

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    Jan 19, 2010 - 10 posts

Feb 05, 2016 | Scanners

1 Answer

When I scan a negative, all I get is a picture of this negative which is useless. I thought that I could get the picture out of the negative that I scanned and save it so that I could get rid of the...

With the scanner you should have received a cd "HP Scanjet 4800 Series HP IMage Zone Software. Mine is version 5.3 for Windows/8.4 for Mac OS v 10.2.
I have this installed on a pc.
When the button on the lid (2nd from left ) is pressed this opens a window HP Scanning.
On this is an option to "Scan Negatives using the TMA (Transparent Materials Adaptor)" Select this and follow any further instructions concerning optons.

Jan 20, 2011 | HP ScanJet 4850 Flatbed Scanner

2 Answers

I own a HP Scanjet 4850. Please give me information on free driver software. I want to connect my scanner to my laptop, Windows 7. I want to scan photos and save them to a cd. Thanks...

On this link you will get the official driver for your scanner for Windows 7 (32 bit). Download it, run it and follow the on screen guide. This is just about the drivers. About software, you can use any image editor software you like, at the programs - accesories is already the Microsoft Paint. You can also try Gimp from this link. It's a freeware remarkable editor. The procedure more or less is the same: start the program and go to "file" - "import from scanner". Follow the on screen steps.

In case of a problem or clarification, don't hesitate to post me a reply before rejecting my answer.
If you are satisfied, rate my solution with the "thumbs" or (even better) add a testimonial.

Thanks and regards
Please kindly rate this solution
direct FixYa link:

Sep 07, 2010 | HP Scanjet 4850

1 Answer

The scanner keeps jamming. i try to scan form the document feeder &the papers keep getting stuck. It will not complete a scan!what do i do?

In summary: * Very unintuitive, convoluted and unpleasant to use (same on Win2K as XP) - sometimes the SW hangs during scan and needs a reboot - sometimes the SW crashes with a dialogue "try reinstalling HP software", and needs a reboot - sometimes it scans and after conversion to pdf
Advantages: I cannot see any advantages with this product
Disadvantages: Software is convoluted and unreliable, paper jams are difficult to clear

function showHideReviewText( sType ) { if ( sType == 'more' ) { document.getElementById( 'review_text_full' ).style.display = 'block'; document.getElementById( 'review_text_short' ).style.display = 'none'; document.getElementById( 'review_title_link' ).onclick = function() { showHideReviewText('less'); }; } else { document.getElementById( 'review_text_full' ).style.display = 'none'; document.getElementById( 'review_text_short' ).style.display = 'block'; document.getElementById( 'review_title_link' ).onclick = function() { showHideReviewText('more'); }; } } ...with a dialogue "try reinstalling HP software", and needs a reboot
- sometimes it scans and after conversion to pdf every page is blank
- very occasionally it scans a document properly
*If the sheet-feeder jams is says to refer to the documentation to clear it, which doesn't exist. There is no way to clear the jam except to pull hard & hope. No levers to release it like one would expect.
*Frequently has error ...
...cycled to work again.

Everything has to be started by pressing a button on an application called "HP Director". There are 4 apps started from this:
1) Scan Picture
2) Scan Document
3) Make Copies
4) View & Print
also Help
also Settings (which are used in conjunction with settings found in (1) and (2)!)
- Each application has to be exited to return to "HP Director"
its a worst scanner
and prone to jamming problem

Jun 09, 2010 | HP Scanjet 5590 Flatbed Scanner

1 Answer

Blank Scan from HP Scanjet 5590 Flatbed Auto Feed

Scanning is possible in 'Text' mode and 'Picture' Mode. In text mode, which is simple 'Black & White", this can happen, particulalrly if the text is in color. Either you increase the contrast settings or scan the document in Grey/color and convert it to B&W using the software. By this you need not check if there is output!. ( I am assuming that otherwise the scanner is performing okay). File size in B&W is very small as compared to Grey/color.

S. Mohan

Apr 04, 2008 | HP Scanjet 5590 Flatbed Scanner

1 Answer

HP ScanJet 5590 automatic feeder not working

Have you tried scanning in the flat bed mode? Does it scan okay? If the image is good, then there is no problem with scan module. Check your page settings. If the page size selected for scanning is smaller than actual size, there can be some peoblems. Try and scan with max size. Check if the sensors are dust/paper free. A small piece of paper (The small round discarded piece from Computer stationery) in the paper sensor can create trouble.

S. Mohan

Feb 21, 2008 | HP Scanjet 5590 Flatbed Scanner

2 Answers

Horizontal Lines

This might be a hardware problem, but it could also be caused by an outdated (or corrupted) driver; you could uninstall the original driver, then download and install the newest version directly from HP here:

If that link is broken, or doesn't work for you, use this one:

Also, I've copied the following information directly from the HP 4850 Scanjet user's manual:

If you have the HP Image Zone software installed, you can use the onscreen Help to solve other problems with the scanner. To gain access to the Help, open HP Solution Center, click Help, and then click HP Scanjet 4800 series scanner Help. The Help system provides information about the HP Scanjet 4800 series scanner hardware as well as information about the HP Image Zone and HP Scanning software itself. Also, see Scan troubleshooting in the general Troubleshooting and support section of the Help.

Good luck with this; let us know what you learn...

Jan 26, 2008 | HP Scanjet 4850

1 Answer

Scanjet 4850 flatbed

Hmmm... Throw a rather large hard covered book over the top of the lid when scanning?

Jan 07, 2008 | HP ScanJet 4850 Flatbed Scanner

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