Question about HP ScanJet 4850 Flatbed Scanner

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HP Scanjet 4850 will not scan

Software installed correctly.s
Can open HP Document Viewer-Scan a New Document - Scan from Scan Doc button
Dialogue box popup - The Application is in Use
Dialogue box popup - hpqscnvw encountered problem & needs to close
Dialogue box popup - Unable to communicate with HP scanning software
Dialogue box popup (from Spybot Search & Destroy - as follows:
System Setup Global Entry
Change : Value deleted
file: zzzHPsetup
from: D:\setup.exe\reset

Until this week, the scanner was working for the past 12-18 months without a problem. When starting up a few days ago, the HP software began to ask me to insert the disc so that it could initiate.
Running Windows XP SP2
I have run RegCure and several spyware Programs, (Adware SE, Spybot Search & Destroy, Spyware Terminator & Super Anti Spyware) in an effort to clean my PC from a malware attack (Ziob)

Any help appreciated. Thanks, Raymond (rkcs@verizon.net)

Posted by on

  • trybka Sep 01, 2008

    HP Scanjet 4850 can not scan, after moving it to other place it is not working, before was ok., now can not find document viewer and wants to get it from CD room, but can not and all the system is hung up.

  • fixyafan2008 Oct 01, 2008

    Hello everybody


    Every time I scan negatives or tramsparency with my hp 4850 scanner a horizontal or vertical line appears in the scan depending upon the orientation of the material. I traced this problem to a very fine line scratch in the translucent material covering the lamp in the lid.


    Q. Is there an easy way to replace this translucent strip ?


    Regards
    ik

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SOURCE: HP Solutions Center can not communicate with HP 3500c Scanner

Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.

Posted on Nov 06, 2008

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SOURCE: Can't install my HP Scanjet 3970!

Billy,unplug the scanner.go into device manager and remove/uninstall all drivers for the scan jet.reboot computer.go to hp site and download new drivers/set-up.reboot computer.hook scanner back up to pc.pc shuld see the device and load drivers .if not go back into device manager and find/click on scanner.tell it to update drivers it shout do this automaticly..but if not point it to the new drivers.update.if you still having a problem or i have confused you contact me here.RICHARDM69

Posted on Dec 06, 2008

ziraffa
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SOURCE: Unable to scan using HP Scanjet 3200C in Win XP Pro

Hi Shantala,

HP advises that, on some systems, the scanner hardware may get into an error state that will keep the scanning software from finding the 3200c ScanJet. If your scanner still isn't found after installing this driver and software update, please follow the directions below:

  1. Unplug the power cable from the 3200c ScanJet.
  2. Unplug the parallel cable(s) from the 3200c ScanJet.
  3. Shut down the PC and wait for ten seconds.
  4. Plug in the power cable to the 3200c ScanJet.
  5. Plug in the parallel cable(s) to the 3200c ScanJet.
  6. Power your PC on.
If you still have the problem, uninstall the driver from device manager, and download and run this .exe file version of the driver instead.. and if necessary, repeat the above steps..

ftp://ftp.hp.com/pub/softlib/software4/sj648/sj-1436-3/sj648en.exe

Hope this helps

Chris (ziraffa)

Posted on Dec 22, 2008

  • 1 Answer

SOURCE: hp scanjet 5300c vista

I had the same problem. I tried various compatibility settings (without success). What fixed it for me was going to the Compatibility tab and checking the "Run this program as an administrator" box.

Posted on Dec 31, 2008

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Horizontal Lines


This might be a hardware problem, but it could also be caused by an outdated (or corrupted) driver; you could uninstall the original driver, then download and install the newest version directly from HP here:

http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&product=446435&lc=en&jumpid=reg_R1002_USEN

If that link is broken, or doesn't work for you, use this one:

http://tinyurl.com/2n7lge

Also, I've copied the following information directly from the HP 4850 Scanjet user's manual:

If you have the HP Image Zone software installed, you can use the onscreen Help to solve other problems with the scanner. To gain access to the Help, open HP Solution Center, click Help, and then click HP Scanjet 4800 series scanner Help. The Help system provides information about the HP Scanjet 4800 series scanner hardware as well as information about the HP Image Zone and HP Scanning software itself. Also, see Scan troubleshooting in the general Troubleshooting and support section of the Help.

Good luck with this; let us know what you learn...

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