We have multiple Wireless Labtec Keyboards & Mice which will miss-function when users use the devices at the same time.
I think it may be something to do with operating under the same frequencies. Is there a way to stop this? possilby by changnig frequency to different channel on one of them?
I suspect you are on the right track and you can actually test that to confirm it. Once confirmed take the problem to Labtec (and check their faq's as well). As for changing the frequency that is a probably not possible (mass production). What I don't understand though is the assumption that many large offices...i.e. Insurance companies that employ hundreds side by side...should also have this problem. You mention changing the channel. With the wireless units I have used that capability did not exist. If you have something new (I can't keep up with everything) try it if the manual says you can. It's logical and you can always change it back (hopefully).
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Margaret
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