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reboot mode to install again the firmware. download it from creative.com. its aan .exe archive. install all from the cd and if it doesnt recognize your zen, unistall the wp 11 and install the 10.be sure to unistall the 11 runtime too. best luck!
hello I wonder if you can send me the firmware of my mp3 (1GBMP3-001), my computer you turns off because the electricity left and when it takes out my mp3 lights up and it turns off alone and I cannot listen anything
MY MSN IS
Try flashing the firmware first, if it won't communicate with the pc, try another pc. If it is still stuck you may need to replace the HD. I had the same problem after replacing the HD I was able to flash the firmware and get working.
sounds like you have the settings set to turn off the back lite to save battery power, go to the first menu and scroll all the way down and there should be a settings menu it's in there to tuen off ater x number of mins