Question about Canon Pixma MP500 All-In-One InkJet Printer

4 Answers

More than one ink tank of the following color is installed

I take the cyan out, when I put it back in close the lid, the same message comes on. I have unpluged the printer with the same message after waiting a few minutes. would you suggest to take all of the tanks out and putting them back in? Any suggestion will help.

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  • tenksmeh Jan 31, 2008

    I have also been getting a U071 Error message indcating "more than one tank of the following color in installed"  Any ideas or solutions?



  • Anonymous Feb 11, 2008

    I've received the message: "More than one ink tank of the following color is installed Yellow [8]. Use only one ink tank per color at a time."

  • Anonymous Feb 14, 2008

    yes me too. it says 'more than one ink tank of the following color is installed'. and mine is BK color. and it's driving me mad!

  • emma_sowerby Feb 14, 2008

    I have exactly the same problem, wish there was some solution as am using genuine new canon ink cartridges, mine alternates between saying I have more than one cartridge and saying that the ink tank cannot be recognised.

  • Bonnielou Feb 17, 2008

    My MP830 is telling me the same thing about my large black ink cartridge. It's not physically possible to have more than one of them installed at the same time! It's driving me crazy. G-r-r-r!!



    Just did some other web search and found someone that said it's a faulty cartridge and Canon will repace it for you. I just put in a new cartridge and so far, so good!

  • eureka two Feb 18, 2008

    I too have the same problem, I either get "more than one ink tank" etc or "the ink tank cannot be recognised. I feel like ditching an otherwise good and not cheap printer out the window! I have been in touch with several technicians and was advised to try google for a solution, so here I am.

  • Anonymous Feb 19, 2008

    More then one installed... always magenta. This is on an IP5200R.

  • Cohibax Feb 25, 2008

    Got it with yellow (1681) error - blocks everything. Will replacement work?

    Tried all resets, smells like error on the chip of the cartridge

  • Anonymous Apr 09, 2008

    First time it happened with Cyan cartridge and it took 4 months for Canon to replace it. Now it it doing it with the black cartridge. But this is a Pixma IP6600D - looks like bodgy Canon workmanship

  • 020546 Apr 20, 2008

    I wish to add my name to what must be a very long list. My 5200R also tells me I have two cartridges of the same colour when clearly I have not- Magenta every time. These are genuine Canon cartridges. I tried a range of obvious actions e.g. holding down buttons ,turing it off and on while removing ink tanks, The only effective way was to buying another Magenta this overcame the problem for a while. Now it is back. This is my first Canon and I would agree that the ink tanks do not last and are expensive. On top of this I now cannot use it. It is extremely annoying. If all Canon can do is replace the cartridge then I might as well bin it.

  • carolfield Apr 23, 2008

    I also have the same problem. Says more than one color ink tank installed. Will not print, I have changed ink cartridges and followed all other suggestions for a solution. Nothing works.

    We all should picket Canon until they resolve this problem!

  • kmedmo Apr 26, 2008

    Canon Printer Pixma MP500 (Error warning comes up that-more than one tank of the following color is installed ( Color8Y yellow) This is not true. The color Yellow (8) is a brand new cartridge, yet the problem continues to exist. Have tried more than one new yellow(8) cartridge. Cannot seem to get the error warning message to go away. Because of this the printer will no longer function

  • konigin06 Apr 29, 2008

    Yes, same problem as the others; the printer tells us there are two magenta cartridges when there are not. Or it says it doesn't recognize the cartridge. However, after turning the unit off and on, it will occasionally still print. Very annoying!

  • Dugwug Apr 30, 2008

    Canon Pixma iP6700D

    All too familiar problem with not recognising / more than one installed re: magenta / yellow & prob others. (Was) just over a year old with not that much use.
    Tried putting all inks in & out, as elsewhere suggested - only ever prints the first doc - if you're lucky. Even did it with one that needed replacing - from same 3/5 pack.

    Any long-term clues would be great.
    Was orig worried that it was re: a poss old(?) 3/5 pack or some fake?

    This is was an expensive 'domestic end' bit of kit and great till this happened. I am beginning to hate Canon, after other products have developed probs and they never own-up to anything in their help sections etc. Utterly disgraceful (polite version!)

    D

  • Anonymous May 01, 2008

    Please help with a solution, I think it could be a computer chip or some type computer type prob. within the printer. I purchased a pkg. of $60.00 ink cartridges and here we go the same "more than one in tank of the folowing color is installed" drama. This is a great printer when it doesn't have this prob. I think maybe the canon manufacturers of the ink tanks could also be making their ink tanks defective so they are not reading appropriately.

  • Anonymous Jul 06, 2008

    Canon Pixma MP500



    When I turn on my computer it says ''More than one ink tank of the following color is installed''

    It's saying that there is more than one yellow when there's not.

    I tried everything ever possible with it and nothing works!

    It's really annoying and it prevents usage when I am not even going to use the printer!

  • edhomeat Aug 25, 2008

    i have trouble with one of my cartiges it is the cyan one my printer does not reconise it but put diffrent cartrige in it ronises that and lights up i have tried difrent chips on the cartriges but still not light up can you help please EDDIE

  • Anonymous Nov 04, 2008

    same as everyone else!

  • ynote Nov 18, 2008

    I too have the same problem when it comes to the "cyan" ink tank. Very frustrating. Sometimes it takes 5 times of taking it out and putting it back before it rights itself.

  • Anonymous Nov 27, 2008

    I also get the"more than one tank of the following color in installed" error message concerning cyan. Have tried replacing ink cartridges to no avail.



  • Indigo Blue Nov 28, 2008

    I too an frequently getting the "more than one ink tank of the following color: cyan" error. It usually takes a series of removing/reinstalling the ink tanks and shutting down/starting up the printer. My MP500 has been a great printer to far, but now I'm starting to get annoyed...

  • Anonymous Nov 29, 2008

    Same problem which occurred just after installing a new magenta tank on my IP4200. The ink it thinks is duplicated in Magenta.

  • freeknight Dec 07, 2008

    I've had the same problem ever since I bought my MP500. Usually the yellow ink. You can see from reading other forums it is a very common fault.


    Canon just say replace it with a new cartridge, which does fix the problem temporarily but it is not the solution.


    Canon won't do anything about it because they make more money by us forking out another $30 to replace a cartridge that we did not fully use.
    Bastards!

  • Anonymous Mar 21, 2009

    I have this problem with my Canon iP4200. I was assuming it was because I had the cartridges refilled.

  • Anonymous Mar 23, 2009

    My MP830 does this, it sucks and Canon needs to fix it pronto! Otherwise, people won't buy their products when they read reviews like this

  • Anonymous May 08, 2009

    Just bought new tanks. Same problem.

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4 Answers

Other forums report this problem as a faulty ink cartridge that cannot be recognized or gets recognized as the wrong color. Calling canon tech support will usually result in a free replacement from Canon. If not, try purchasing a new cart before ditching the printer.

Posted on Feb 20, 2008

  • christi52073
    christi52073 Mar 15, 2013

    This worked for me. Luckily, the faulty cart was just about empty, so it wasn't a complete waste.

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I've had this same problem for the past year (have had the printer a Cannon ip6700D for two years) Almost every time I turn on the printer it tells me there are more than two cartridges of magenta installed, it's always the same color. Anyway what works for me is opening the cover, allowing the cartridges to go through their cycle then closing the cover. Most of the time it works and I'm able to print with no problem. Sometimes I have to repeat opening the cover two or three times before I'm able to print. Yes it's annoying but so far it is the best solution I have found. I love this printer and hope that somewhere out there is a better and long term solution for this problem. Good luck to all of us!

Posted on Aug 14, 2008

  • Ed Sep 11, 2008

    I recently contatced Canon's tech support about this problem and to their credit they responded quickly and sent me a new magenta ink tank. So for the past two days I have been able to use my Canon Pixma ip6700d printer once again. Now as happy as I am about this I just can't help but feel this is going to happen again. In my opinion (as I also stated to Canon in an e-mail) there are many, many, many of these ink tanks out there for us to purchase and they are not about to be recalled anytime lately. Once again that is only my opinion and I'm just going to feel uneasy every time I turn on my printer. So give it a shot, contact Canon, have them send you a new free ink tank and keep your fingers crossed when you insert the ink tank. If anything the fact that my printer is working again at lesat tells us it is the ink tanks themselves that are faulty and not the printer. Good luck!

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Could be a dud cartridge, altert notices would appear stating " one of the cartridges cannot be recognised" which prvented printing,after buying and installing a new replacement canon cartridge cli-8c my printer is now working

Posted on Nov 30, 2008

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Stinkyink now offer ink cartridges for the [url=http://www.stinkyinkshop.co.uk/acatalog/Canon-Pixma-MP500.html]Canon Pixma MP500 ink[/url]. Oh and it's free delivery too!

Posted on Aug 18, 2008

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Posted on Jan 02, 2017

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SOURCE: check ink U071 cyan

Are you using genuine ink cartridges? If not, then perhaps there is no microchip on your ink cartridge. You can take the old chip off your used cartridge and put it on this cartridge and see if this solves your problem.

Posted on Dec 16, 2008

  • 2 Answers

SOURCE: pixma mp500

For iP Series Printers: Holding the paper feed button down for 3-5 seconds will allow you to override the counter. The cartridge will print , however the ink level display may not show.

For MP Series Printers: Holding the STOP/RESET button down for 3-5 seconds will allow you to override the counter. The cartridge will print, however the ink level display may not show.

Posted on Apr 05, 2008

  • 1 Answer

SOURCE: inaccurate error message

mine does it with the cyan and it worked for awhile...if I take a cartridge from another ip42000 cyan, it works. Any ideas?

Posted on Dec 16, 2007

  • 1 Answer

SOURCE: more than one ink tank of the following color is installed

I e-mailed Cannon Customer Support and they are sending me a replacement cart by Fedex. Since this seems to be a persistent problem I don't think this is necessarily a fix. The printer is disabled until I get the new cart and with carts costing each about $14 it doesn't pay to have too many extra's around.

Posted on Jan 03, 2009

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1 Answer

Keeps saying install c


Hello,

When the printer says "install C" it is referring to the Cyan (blue) ink cartridge. If this is not a new cartridge, you might have to replace it. If this is a new cartridge, try following these steps.

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Error U071 : More than one ink tank of the following color is installed. U071.
Action : Confirm that the ink tanks are installed in the appropriate positions.
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