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It is probably the same problem I just had with mine through Comcast. All I was getting was a not answered message no matter what number I dialed. I had the telephone line running through a surge surpressor that had one line running in and then two lines running out. I had been hooking up my fax through one of the two out lines. When I switched it to the main line and not through the surge protector everything worked fine.
So if you have any splitters or surge surpressors on your line - switch to the main line and see if your problems does away like mine did.
Either your fax machine is set to answer on more rings then your answering machine is or you dont have the automatic answer key pushed?
Determine how many rings your answering machine picks up on and then change the number of rings to a lower amount on your fax machine. To change the number of rings before picking up the line, press the "menu" key on the fax machine and use the up and down arrows to scroll until you find the "basic fax set up" or the "advanced set up" areas. I am not sure which one will have the number of rings setting. Try looking in both until you find it.
when you see it press "ok" or "enter" get in and change the amount of rings before answering. call your fax machine to make sure it picks up before your answering machine.
THE VOICEMAIL WILL KICK-IN AFTER A CERTAIN NUMBER OF RINGS WHEN NO-ONE ANSWERS. FOR THE FAX MACHINE TO ANSWER PROPERLY IT WILL HAVE TO BE SET TO A LESSER NUMBER OF RINGS....POSSIBLY 2 RINGS LESS TO ENSURE THERE IS NO PICKUP- ANSWER INTERFERENCE FROM THE VOICE-Mail.
>first run fax test, press set up go to tools menu then select run fax test,all entries should be pass >then check your connections, do you have one line or number for your fax and phone?or a separate line or another number for fax and another number for phone? >let me assume you only have one number for fax and phone.. >check connections, this should be downstream connection, the fax machine using the black phone cord provided by hp should be connected directly to the phone jack using line 1 at the back of the fax and the answering machine or the telephone should be connected to ext 2 or line 2 at the back of the fax...there should be no other devices phone or answering machine connected directly to the phone jack. >next set rings to answer on the fax machine higher than the answering machine...if your rings to answer on answering machine is 4 rings, set the fax to 6 rings...if it is a voice call the answering machine will pick it up at 4 rings then if it detects that it it a fax tone then it will transfer the call to fax. >also check if auto answer is on in your fax >you can check auto answer and rings to answer by pressing set up or menu button on your machine look for it in basic fax settings or advance settings >also check if your voice prompt for your answering machine is not too short there should be like at least 5 seconds after cutting your message to allow the machine to transfer the call to the fax if it is a fax tone.
check to see if your phone line is plugged in the " L" or line slot on your fax machine if it is then press the speaker or monitor key and listen for dial tone. then you put a document into the feeder and dial your cell phone number and press send, when your cell phone rings answer and listen if you are getting a high pitched squeel. if you are then it should be working. try it the other way too by dialing from your cell and listen again for the squeel. if you still don't get the squeel you have a defective modem.
1.DO YOU GET DIAL TONE ON -ON HOOK DIAL BUTTON OR ON THE HANDSET ?
IF NOT PLS CHECK THE PHONE LINE OTHERWISE---
2.TRY RINGING THE MACHINE FROM OTHER PHONE,CAN U HEAR THE RING ? IF YES ,PLS CHECK WHAT NOS OF RINGS ,THE MACHINE IS SET TO RECEIVE, AS WELL AS SET THE CORRECT RECEIVE MODE , I.E. FAX /TEL/ANS-FAX...
3 IF U STILL DON'T GET FAX TONE WHILE RECEVING ,THEN TELEPHONE LINE CARD SHOULD BE BAD...
TRY REPLACING TEH SAME ,SHOULD RESOLVE THE PROBLEM.