Question about Sony Ericsson W850i Cellular Phone
When navigating my way through the phone be it the menu or txt messaging the 'Back' Button ( right hand side touch screen button) keeps selecting itself when i push other buttons.
eg: wrighting a txt and i will be typing a word and on selecting a button say 'abc' ro 'jkl' it seems to trigger the back button which navigates me away from my txt and prevents me from continuing.
Problem solved. i had the same problem but i fixed it somehow. one day i just took a iron thick pin and pressed the space between number 5 and left-down button(not in the gap). and then i pressed between left-down key. Instantly it started working fine. i dont know whether it was my luck or i just accidently found a solution.
Posted on Jun 16, 2009
SOLUTION #9 WORKED FOR ME!!
Thank you prabhjeet128 !! I had the problem and couldn't fix it at all. I tried your technique of poking it around the D-pad and it now works! Thank you so much :)
Posted on Sep 22, 2009
Hello, I still own this phone more than 3 years, and i have fixed more than 5 K850i with the same problem.
so, if your touchbuttons are not working at all you have to remove the covers and clean the pads from dust, liquids, or what ever. just use alcohol and a soft ribbon
if your touch buttons are clicking around like crazy when your press other buttons (e.g. # 0 *) then your keyboard cover is broken, unlocked, or is not contacting tight the keyboard pad.
in this situation you have to press all the gaps (between the buttons and around the whole keyboard) with a BIC pen (disassemble the BIC pen and remove the writing nose first). if you do it right, you will hear a "click" sound witch means that the cover is again locked to its position.
>>>Firmware update is not fixing this issue
Posted on Sep 28, 2011
My phone touch screen buttons are not working at all
Posted on Apr 28, 2010
I had the same problem - dead touchpad. I followed the instructions to disassembly the phone in "Solution #4" below. Be careful, many clips to release before you can take the phone apart.
Locate the batteries. In the instructions, photo 3 you can see 2 batteries to the right, one third down in the phone. The battery with the yellow sticker is soldered in one end. Carefully lift the other end up, wait a few seconds then put back. Then assemble the phone. This worked for me, it might work for you. Do it at your own risk.
You can check if the screen is working before you assemble the phone. When assemble make sure all clips are in right positions otherwise the phone covers will be uneven when you are done. Spefically the small clear plastic "tongues" at the bottom of the screen. Should fit into the grooves in the top end of the key pad.
Posted on Sep 07, 2009
Its till doesnt bloody tell me how to fix my phone, when i turn my phonje on the lights just come on, on the buttons and a blue ring light comes on the back by the camera. someone please please tell me how to fix my phone i am in need of some serious help!!!
Posted on Jun 18, 2009
My K850i just went dead but the but is still lit. anyone have have a solution for this?
Posted on Jan 06, 2009
I had the same prblm wth ma phone(k850i)the menu button gave me problems and many more.what i did. i took it to asomeone and he made the menu button below ' 0 ' where we have the plus sign and its working.everythng is jst fine.BUT I LOVE THIS PHONE
Posted on Jan 05, 2009
The middle button touch screen key presses it's self.! it's so frustrating, a minute ago i sms'd a friend and i havent bin able to write the next msg. my phone kept freezing, it was ok, then it kept restarting, i couped with that aswell, sometimes my inbox would empty itself, still ok but when this happened i had to do something. i master reset the phone, actually i just got into the master reset menu the phone did the rest and yes..Master resetting doesn't work either.. in trying to fix it i cracked the phone. I've loved all previous sony ericssons but this one's been a hazard since the day i bought it.
Posted on Oct 16, 2008
I am having the same problem, have had my phone for 10months and was working fine now my left touch screen button keeps selecting itself. So every time i turn on the phone the media menu opens itself and it takes me about 20mins to write a text because the options menu pops up after every letter. Its very frustrating. Will take it back to carphone warehouse today and see if they can fix it or just give me a new phone.
Didnt realise this was uch a common probolem - do y0ou think it is the same with all touch scree phones?
Posted on Sep 08, 2008
Thats exactly as what happens to mine, if i press number 8 it thinks im pressing the middle touch button, its annoying me now lyk, but its getting worse and it thinks im pressing the middle button no matter what number i press, keeps sending texts to people randomly, and wont let me unlock the keypad, just foned to 02 shop and they said they will send it to get repaired but that cud take up2 a month or longer, am i allowed to ask for a different phone if it dont work? never dropped it or anything, i think i might change to nokia or sumthing but sony erricsson phones always look good lol
Posted on Jul 08, 2008
Exact same thing for me - Middle touchscreen activates itself all the time - other two buttons dont work. This is the second K850I i have had from 02. I am gonna phone them and demand a dif phone - CR*P CR*P Phone.
Posted on Jul 07, 2008
Im having the god damn same problem!!!!!!
SE SUCKS BIG TIME!!! SO SAD I TELL U!!! burning cash on this kinda ****...
Posted on Jul 07, 2008
My softkeys are screwed cant get past the pin lock when I turn my phone on and need to press the select key, the only problem I have is all my numbers are stored on the phone and I cant get them off, someone please help. cant sync my phone to laptop as it is not unlocked!!
Posted on Jul 05, 2008
My friends.. im not alone.. all of u seem to have the problem just like me.. theres 2 ways i think you can try fix this.. warranty..? if not.. prepare the hefty costs.. i think its all to do with mech errors
Posted on May 26, 2008
My problem isworse than all of yours :(
my phones select button (left touch screen button) is selecting my itself but thats not all...when i bring my finger close to any button the select button clicks automaticly but when i keep my hands away it doesnt click :S Weird ...its like a ghost
Posted on May 20, 2008
This is due to the top face where the buttons are situated.It is because the front face is too close to the touchscreen pad you need to open up your phone using screwdrivers and remove dust etc. Look at this website oin how to disassemble your k850i case:-
Posted on May 17, 2008
This phone was amazin for the first few weeks, then, i had to keep reseting master settings, now my main button ( middle touch key) is f**ked!!!! not happy,
anyone know how to fix it? as i got pics of my son in there!
Posted on Apr 14, 2008
I have the same problem except with the menu button. the k850i is a **** phone get rid of it i have had 3 twice the screen went dead and now the touch buttons are stuffed SE is hopeless
Posted on Apr 13, 2008
So im guessin the only solution to the problem is get a new phone..ha
Posted on Mar 11, 2008
i have this kinda problem but abit different.
as when i go to text a message when i press any buttons such as
''t u z x'' any buttons on the keypad, it says im pressing the middle touch screen button.
does any one else have this problem? or know how to fix it?
Posted on Mar 07, 2008
Burn the phone, i had 3 k850i's, all of them messed up in different ways then i demanded a samsung replacement from 02 which is awesome
Posted on Feb 28, 2008
This fone truely sucks.. my touch buttons just broke down too.. nothing happens when i press on them... i need to go get it fixed.. but the problem is that i live in canada.. and i bought the fone in hongkong
Posted on Feb 26, 2008
I have the exact same problem with the 'Select' touch screen button. It now opens the menu screen and text's messages without actually touching t phone
Posted on Feb 17, 2008
Mine is doing the same thing but for the menu/select button so when i try send a text no matter what button i press it selects as well so cant even write a message.
Posted on Feb 01, 2008
We have the same problem i emailed the sony ericsson and this is the solution for that problems hope it can help...
Thank you for your query, we are sorry to hear of the issues that you are having with your Sony Ericsson K850i.
From the issues that you have described we would suggest that you update the Software on your Sony Ericsson handset. This can be done free of charge using our Sony Ericsson Update Service tool. To carry out the update you will need internet access and a USB cable.
It may be the case that user data is lost during this upgrade. We therefore recommend backing up any data to your SIM card, Memory Stick, or PC before upgrading.
Please follow the steps below to download and install the update service software:
1. Go to www.sonyericsson.com/support
2. Select UK
3. Select your model of handset
4. Click on Sony Ericsson Update Service
5. Click the link, and then click Run or Save.
6. Let the Sony Ericsson Update Service install.
Once you have installed the Sony Ericsson Update Service you will need to launch it. Once it opens simply follow the instructions that you will see on screen. The update should then begin.
In the event that this does not resolve your issue, we recommend that you send your handset to our service location to be examined by our authorised service engineers. The turnaround time for this process is currently on average 3-5 working days, from when the repair centre receives the handset. We offer apologies for any inconvenience this may cause.
Please complete the attached repair form which includes the address to send your handset to. Place your handset in a Jiffy bag and send it via your Post Office obtaining a Proof of Postage receipt.
Please send a copy of your proof of purchase along with the handset in the Jiffy bag, if you do not have a copy of your proof of purchase we will endeavour to validate the handset warranty. Should we not be able to do this we will contact you to supply further information regarding the Proof of Purchase.
Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £10.00 + VAT to have your product returned should you not accept the estimated costs for repair.
Posted on Aug 13, 2009
I think the back button selecting it self automatically is a java virus... I installed a few games I downloaded and since then the back button clicks it self after I scroll around the menu for a while. I am going to try some flashing and resetting...
Posted on Jul 29, 2008
I have as well an K850i and suddenly it stopped working while im travelling, so im now stuck without a phone.
that's really annoying, i changed my mind about Sony ericson.
Posted on Feb 02, 2008
This has happened to my K850i too. Cant do anything with it at all except recieve calls. I took mine back to T-mobile where this bloke said told me it is not a manufacturing defect but a problem with the phones firmwear, whatever that is. He said he could have it sorted within 28 days OR i could have a go at doing it myself. He told me to type in 'K850i firmwear update' and look for a 'sonyericson.com' link finishing with 'K850i'. From there he said i should plug my phone to my pc via a usb and click on 'Download'. I havent managed to find this site yet, unless im being blind. But if any of you's can go for it. If not take it back to your place or purchase and they can sort it in a few weeks. They will probably give you a phone to use whilst yours is being sorted out. At least you know what the problem might be now.
Posted on Jul 10, 2008
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
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