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Hi i've got a hp 5500,most mornings when i switch the machine on there is a recover print head mesage . can you tell me why this is happening and how i can resolve the problem. thank you gem

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  • Michael Ansnes
    Michael Ansnes May 11, 2010

    What exactly is it you asking for help with? HP makes a lot of products with 5500 in the title. The error seems to indicate a printer problem. Is the 5500 a printer or computer? If it is a printer, it could be a LaserJet, DeskJet, OfficeJet, or even a DesignJet, though I doubt it. What exactly is the problem with?

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You might try replacing the ink cartidges from a working machine. We successfully went through the following procedure which in our case seemingly identified a problematic Y cartidge. Remove all cartridges. Turn on the machine (the printer will now ask you to install all the ink cartidges). Install, say, Black; power on and the printer should ask for the other cartridges. Continue instal-a-cartridge/power-on until the printer asks for the printheads to be replaced. In our case this happened after installing the Y cartridge (which as it happened was the last one); we put in a known good Y cartridge and the machine came up properly.

Posted on Feb 06, 2008

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Sorry, It's a designjet 5500PS.
What I really need to know is why the printheads keep needing recovery. Is it because of the cold, or are they on their way out?
What is the average life for a printhead for this machine? I know the heads are a consumable, but how often should they need replacing?

Posted on Jan 23, 2008

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Ok well i'm a little confused on this one also, i presume you are referring to a HP printer and the message is displayed.

Try this and let us know if it makes sense to you.

There's a section in your Users Guide about this message.
It will appear on your printer when one or more print head(s) are not performing optimally, so it needs to make extra passes to maintain print quality. You can eliminate the message by:

1. Selecting a higher print quality
2.Cleaning print heads (also see RECOVER print heads)
3.Use the Image Diagnostic Print to identify which print head is causing the problem

Posted on Jan 23, 2008

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