Question about Avocent AMX 5010 (AMX5010-AM) 64-port KVM Switch

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Apex outlook kvm switch

I have 10-15 serevr's hooked up to a Apex kvm switch was working fine but now few servers not shown in the screen..i put off teh kvm and on it agin but stil teh problem persists

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Re: apex outlook kvm switch

Ok so this is not a hub, but in my experience with similar setups, it comes down to a handful of possibilities.

  1. As with djnick's suggestion, older cables can give problems and if the ports are in an area where they may attract dust, or be poorly groomed ( meaning cables are dangled or twisted and crossed, may also be under excess strain )
  2. Excess heat or moisture - check around the area, place a thermometer near the unit and check this against safe operating temps and humidity ratings ( should be on the unit or at least in the handbook)
  3. Get some pen and paper and make a note of how the setup is currently setup so as to avoid confusion when re-connecting the cables.
  4. Take particular note of the ports not shown or responding, and test each one in turn with a lead that is known to work, this will only eliminate bad leads, not bad ports.
  5. Try using the leads from bad ports in good ports, this can also help eliminate the good eggs from the bad ones.
  6. The only other way is with to blast the ports with a can of compressed air ( not available in all countries due to safety concerns with the product ) - may have to resort to another method, but do take care and as with most units of this nature try to avoid using suction on the ports or internal components.
  • Worst case scenario you end up back at square one and the problem remains. This could also mean the problem lies with the software that is running, or any firewalls in the network may also be blocking the ports & may need a rule created to allow these ports to work.
  • Consider every option carefully as sometimes the solution may be closer then you think.

Posted on Jan 23, 2008

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Re: apex outlook kvm switch - Avocent AMX 5010 (AMX5010-AM) 64-port KVM Switch KVM Switches

Bad ports then cables ?

Posted on Jan 23, 2008

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If you have this KVM device hooked up to a master surge or surge protector:

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The Bank Display should read, "15".
If it does not, then check to see if you are using converters or adapters on the KVM and/or Server End.
If you are, you'll need to remove them.

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You should now check and see the OSD coming up on the screen.
To get into the On-Screen Display (OSD) menu, press SCROLL LOCK, SCROLL LOCK,
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You should be able to see your master or server computer on the list.

Well the adapters are the main cause, its not that they do not work, but most of the times it causes the KVM to malfunction, hence not recommended. Apart from that if the KVM is connected to a surge master it causes the error.
But not to worry, now that we have reset the KVM it should not be a problem.
The + and - buttons actually releases the static current from the KVM.

Have a great day!

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That problem might be the end of that unit, as far as I remember, that unit was End Of Life for quite some years now. I don't think that there is any firmware out there for that unit.

I would check if connecting to the Setup port and see if there is a factory default setting, reset the unit and see if you have any luck

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Try swapping the switches over, your second switch box may be faulty.

You could also check the ips to make sure u have no conflicts.

post back what you find. thanks

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Your answer seems to be on page 34.

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