Question about Avocent AMX 5010 (AMX5010-AM) 64-port KVM Switch

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Apex outlook kvm switch

I have 10-15 serevr's hooked up to a Apex kvm switch ..it was working fine but now few servers not shown in the screen..i put off teh kvm and on it agin but stil teh problem persists

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Ok so this is not a hub, but in my experience with similar setups, it comes down to a handful of possibilities.

  1. As with djnick's suggestion, older cables can give problems and if the ports are in an area where they may attract dust, or be poorly groomed ( meaning cables are dangled or twisted and crossed, may also be under excess strain )
  2. Excess heat or moisture - check around the area, place a thermometer near the unit and check this against safe operating temps and humidity ratings ( should be on the unit or at least in the handbook)
  3. Get some pen and paper and make a note of how the setup is currently setup so as to avoid confusion when re-connecting the cables.
  4. Take particular note of the ports not shown or responding, and test each one in turn with a lead that is known to work, this will only eliminate bad leads, not bad ports.
  5. Try using the leads from bad ports in good ports, this can also help eliminate the good eggs from the bad ones.
  6. The only other way is with to blast the ports with a can of compressed air ( not available in all countries due to safety concerns with the product ) - may have to resort to another method, but do take care and as with most units of this nature try to avoid using suction on the ports or internal components.
  • Worst case scenario you end up back at square one and the problem remains. This could also mean the problem lies with the software that is running, or any firewalls in the network may also be blocking the ports & may need a rule created to allow these ports to work.
  • Consider every option carefully as sometimes the solution may be closer then you think.

Posted on Jan 23, 2008

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Bad ports then cables ?

Posted on Jan 23, 2008

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