Connect the laptop to the power adapter and close any open programs.
Click "Start" and select "All Programs."
Choose "System Recovery" and "PC Recovery." A screen with recovery options will appear.
Click the "PC Recovery" option. Click "Next." The laptop will shut down and restart. A "Welcome to PC Recovery" window will appear when the laptop restarts.
Click "OK."
Select "System Recovery" in the System Recovery panel. The laptop will begin and complete a reformat of the laptop. All saved data and programs will be destroyed.
Click "Restart" when prompted.
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