Question about Canon PowerShot A430 Digital Camera

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Canon Powershot A430 horizontal lines problem

When taking photos..there are some horizontal lines appearing in the photo..and when shooting at super macro mode..images appears black wit weird colors..what is the problem? thnx

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  • ayu_penner Feb 15, 2008

    Mine also experiences the same problem - horizontal white lines on blurry still pictures - after 3.25 years. This really makes me want to stop using Canon.

  • saxxonian Mar 22, 2008

    same problem here, video though ok, pictures w/ reddish stripes (horizontal).
    is there any solution other than the garbage bin?

  • shutterbug08 Mar 25, 2008

    Hi my camera is about 2 years old. Same problem here.. Horizontal lines appear on the photos, super macro images blackened, and pictures taken in daylight are too bright. I am just a student and would not want to burden my parents with having to buy me another camera.. Thanks a lot :)

  • wawanw Mar 28, 2008

    if i shoot in outside, there appear horizontal line in background, but the front image is good

  • Anonymous Apr 29, 2008

    Same problem as mine, Horizontal lines appear especially in the upper areas of the image. Also appears too bright &/ or blurred when taking on well-lighted areas. images are too dark and colored gray or purple & reduced to outlines if not using flash. This means u can no longer use the super macro mode.
    Tried adjustments on exposure and ISO settings & etc. but to no avail. I thought my cam was dropped w/o my knowing until I found these comments from others.
    However the video is still working fine, so it may be an image processing problem.
    I'm from the Philippines, hope Canon here also support this problem without added cost since its a flaw in workmanship.

  • johnwise Aug 04, 2008

    has anyone found a soution for this probem yet. the images are too bright, pus a horizontal line.....

  • rksingh Sep 04, 2008

    my camera is also having thw same problem and is 14 months old. I have not tried anything on this camera yet.

  • Anonymous Sep 20, 2008

    I got mine fixed and they replaced the whole shutter thing without charge since it was within warranty (~11.5 months). Took around 12k shots before it messed up.

    But now, 9 months and 11k shots later, the shutter's messing up again.
    Will they still absorb the charges?

    Do other models encounter the same problems after that many shots?

    -Philippines

  • beliv8 Sep 27, 2008

    Hi! I have the same problem and I called Canon but they told me this model is not included in their list of cameras in the advisory on their website. Therefore, I will have to pay to get it fixed. Unlike the others listed in their advisory, they can replace the camera exhibiting this issue. Maybe we all gather up and report to Canon that this model is also having that problem they should include it in their list. That way, we can send in our PS A430 for repair free of charge or they can change it if it's unrepairable. Any better solutions? Thanks, Blaise

  • beliv8 Oct 20, 2008

    I brought mine to Canon and they said it is the lens that's having the problem. They showed me this by pressing the shutter while looking at the lens and in the middle, there's like an eye pupil that won't close/blink after a shot. It's supposed to close they said. They replaced the whole lens assembly which costed me Ph 4043 for parts and labor and it's fixed. Well, I just don't know if it was worth repairing or better to have just bought a new one!

  • Anonymous Jan 19, 2009

    I am also facing the same problem with powershot A430 and one of my friend with A420 has same problem.

    canon say's the problem reported to them is miniscule on scale and as such the policy is to repair at owners cost.

    please write to canon on this issue, if they care about their brand they will respond with a good offer of free service, else make it clear to prospective buyers. so that they will not buy this poor quality canons.

    -prakash

  • Anonymous Feb 07, 2009

    same problem. just sent canon email we'll see what will come out of this. no canon services close to my location;( I am a bit annoyed as I had lens error in the same camera in November 2008 but I managed to fix it by myself. oh why is there no any perfectum mobile?

  • Stevesd900 May 02, 2009

    PowerShot SD900. Horizonal lines, flickering lines in image display. Takes over exposed pictures with horizonal lines in them. Sent back to Canon, they implied warranty before sending but asked for 93.00 USD to fix. I declined and bought a Nikon insted. Couldn't justify the cost of repair when a new camera with more features cost slightly more than a repair. This is second defective Canon, won't buy another.

  • Anonymous May 09, 2009

    Exactly the same problem on my A430.  Horizontal lines suddenly appeared on shots.


    I'll try to get this to a Canon service center here in the Philippines, and see what they say.

  • Anonymous May 22, 2009

    Im from New Zealand and even I am having this same problem. I have had my camera for 2 years. Problem started on the 7225 photo.

  • fixya3232 Jul 31, 2012

    too have similar problem with canon s5 is. Any solutions for this..

  • fixya3232 Jul 31, 2012

    am having canon S5 IS of 3 yr sold. Prob: 1. Although the image is clear in the display screen, the photos have horizontal lines through them. 2. Pictures comes fine if i take picture with low light, lines will appear in bright light only. 3. while taking picture LCD shows clean image, but after picture taken shows with horizontal lines. 4. Canon care told its an optical failure, may i know what is the exact issue so that i can resolve myself. I checked below link..but my model not listed over there http://www.usa.canon.com/consumer/contro...

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Have opened my camera. (it was useless anyway, right?) GUess what I found: in the lens-assembly there is a ribbon cable that controls the two solenoids, one of the shutter, one of the diafragm (or what it's called). This one is broken, the electric circuits are discontinued and so there is no control. It seems to be a design error since it broke exactly where the ribbon bends at 180 degrees almost with no place for a loop most of the focussing time. Can anyone find out where to find a NEW replacement ribbon cable? Canon Powershot A430 horizontal lines problem - 847a466.jpg

Posted on May 03, 2008

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Same problem ater 1.5 years. Called up customer service and they told me to bring it in and I would have to absorb the repair fees. They added that there was no recall done on this model. I will not be buying Cannon products again, very dissapointed to have wasted my money on this.

Posted on Jul 29, 2008

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I should have posted this good news earlier.

Canon Canada have fixed my camera free of charge.

Apparently they issued a recall advisory for this type of camera. They will fix it for free regarless of warranty if indeed the problem caused by "CCD". I read it on Canon USA. I then contacted Canon Canada by email and was suggested to bring in the camera for repair / part replacement. I did.

Posted on Apr 17, 2008

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I had the same problem with my canon powershot A410...and guess what...i just took out the memory card out and then put it in again and it WORKED!

just check the memory card and replace it also maybe its damaged...

Posted on Aug 20, 2008

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Ok, same problem but on a camera that is at least 3-4 years old, funny thing is in video mode there isn't a problem the picture is as clear as ever.

Posted on Jul 21, 2010

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The solution is a very thin copper wire soldered from the top onto inside of the magnetic winding and the ribbon cable from cdrom/dvdrom/ floppy could also be used only 4 wires are needed ignore the other two it has no connections inside

Posted on Jan 15, 2010

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I got the same problem too with powershot a460 .after two years, it started to have this problem, maybe this is a common issue. ill try to contact canon service centers and hopefully it could be fixed free of charge. amy lisondra

Posted on Jan 11, 2010

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Hello friends
i have the solution for problem of horizontal lines appearing in photo.

the ribbon cable connected with lens assembly gets damaged after a certain number of its operation say ten thousand or so. this is manufecturing limitation or defect.

so you got to changed it either under warranty or on payment. the total cost is something rs 700/- in delhi chandani chowk market and almost of one hour time.

if any body have any other solution pl share.
thanks............

Posted on Sep 18, 2008

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Hi!

This is Guillermo, from Peru, South America. Same trouble with my A430, it's 1 year 11 month old and just a couple days ago (28 Jul 08)showed this problem. I hope local Canon service accepts the claim and solves it free of charge.

Posted on Jul 30, 2008

  • GuillermoD Nov 05, 2008

    Hi from Lima, Peru

    I had this problem too, it happened by the end of July this year, before the camera was 2 years old. I took it to Canon local dealer and they said it was the shutter and the lens, no warranty. I had also sent a letter to Canon Latin America. Finally, in October, they accepted the warranty claim free of charge.

    My suggestion is to write a letter to Canon and take your camera to your local distributor. Also document yourself so that they realize this is not an isolated problem but that it's happening to a lot of cameras all over the world, good luck!



  • GuillermoD Nov 05, 2008

    Hi!

    Good news! I sent a letter to Canon Latin America and it seems it work. The local Canon dealer said at first that this was not a warranty problem, but after a couple of months, when I contacted them to recover my camera without being repaired, they told me that Canon had accepted the claim. Finally they repaired the camera, free of charge.

    Canon is a great brand, anyone can have this trouble. Don't doubt buying another Canon camera. In fact, in the meantime I thought my claim wouldn't be accepted I bought a new Canon, the 590IS. Now I have two working cameras :-)


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Try visiting Canon Philippines in Makati. I myself experienced this problem last June 26, 2008.  I reported it to them and asked me to bring my Canon PS A430 to them.  At first they insist that the problem occur due to temperature where I kept my camera.  But I told them that I'm from Baguio and there is no bearing on their claim.  I also told them that I didn't mishandle my camera.  I guess Canon Philippines sees my point so they fixed and replace the broken parts plus 3 months warrany on it.  Now I'm back on shooting pictures =D

Posted on Jul 10, 2008

I should have posted this earlier. I got my camera fixed free of charge by Canon in March-08.

Apparently there was a recall advisory for this type of camera. I read the advisory on Canon USA website and was advised to contact Canon in Canada. I sent an email requesting solution to Canon Canada & was suggested to bring the camera in for service / part replacement. I did.

Posted on Apr 17, 2008

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I have the same problem... why is this happening, the life span of the camera for 1 and 1/2 years?.. :-) please do help... thank so much.

Posted on Feb 09, 2008

  • acontrerase Nov 14, 2010

    hola, soy de Chile, sur américa. He tendio el mismo problema con mí cámara A430. Lineas horizontales y problemas con la luminosidad. Creo que es inaceptable que Canon no reconozca que es una falla de fábrica y responda por aquello. Se creará una mala fama. o al menos yo me encargare de hacérsela si esque no me dan una solución que me deje satisfecho.
    También aprovecho a preguntar que solución existe para este problema.
    Gracias.

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Hi!
I had a similar problem with my powershot A430 recently. I took it to a canon service center (Bangalore, India) and they identified the problem as "shutter unit problem". My cam was under warranty so they fixed it for free and also replaced my lens (even though i didnt ask for it!). :-)
Take your cam to canon; they will fix it. I'm really happy with the customer service. All the best!

-Aashish.

Posted on Oct 13, 2008

  • Pra Sim
    Pra Sim Dec 29, 2013

    Hi Aashish, Can you tell me the address of the canon service centre and how much did it cost for you at that time?

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