Question about Creative Labs ZEN Vision:M Digital Media Player

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Zen V does not link to computer; Zen looks dead

My daughter has a Zen V and it currently shows no real life. Didn't drop it or anything. We tried connecting to the computer per normal USB connection and the program and computer do not recognize the connection. There is no indication of power coming from the computer to the Zen. The Zen V appears to have no power and doesn't respond to pressing any of the keys. I notice a reset pinhole, should I activate that?

Any guidance on how to figure out if it died or just needs to be re-started etc.

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  • cityjosh Jan 23, 2008

    currently i have the same problem with this.
    i've tried charging it via power outlet and usb connection to computer.
    no luck.
    when i get home i have a second vision m with a broken screen. I'll be replacing the battery with the one from that.

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Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Jan 23, 2008

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