Question about Rival 38601 Smart Pot 6-Quart

3 Answers

Plastic hanle on lid is broken can't buy one anywhere. Where can i get one?

Rival Stainless Steel slow cooker. My black plastic handle is broken and i don't know where? or How? to order another one. Please help me and contact me by e-mail. My e-mail is cowpatties111@hotmail.com and my name is Monique Pilonn i'm from Coniston, Ontario.Canada. My address is: 26 Morris St. Box 817
Coniston, Ontario. Canada
P0M 1M0
and my phone number is:1 (705) 694-4170
Thank You
Monique

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  • Kate Treiber Feb 18, 2008

    The black plastic hinge on the lid broke on my crock pot too and I am having trouble even finding the customer service dept at Rival to show my concern and frustration. I have only used my crock pot 5 times and now the handle is broken. Can someone get me the custmer service dept email address?

  • Zylgatron2 Feb 22, 2008

    I placed the inside cooking pot with lid in the oven. Daaa! The plastic knob melted. I have same problem. How do you contact Rival or Crockpot to order parts. Even their 1-800 number gets you sales only. Any ideas???

  • Paisley Gal Feb 24, 2008

    I received my crock pot as a gift a year ago and have used it 10-15 times. The plastic handle on mine broke as well. I went to a store that carried this brand to see if they sold the lids separately, no luck. The floor model in the store also had a broken handle!!!

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3 Answers

The handle is only held on with a phillips screw so undo it and get a knob at the hardware store and attach...should work...i have a Rival too and have planned for the day when mine breaks.

Posted on Apr 04, 2008

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Monique, I have the exact same problem; I'm going to try the Personal Edge store at the mall near us. If you have one near you, give them a call.

Posted on Feb 02, 2008

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GOOGLE is your best friend!
Putting Rival, slow cooker, parts into google brought up literally dozens of parts sellers, including Rival, itself!

Posted on Jan 25, 2008

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