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Under Mac OS X 10.6.2, with the latest HP software installed, I cannot open the scanner on my HP...
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Problem for HP Photosmart 3310 Printer
Can't Scan!!
By nickname19 on Jan 23, 2008
I am trying to scan. it says "no scan options" at the top. in the display window it reads "refer to device documentation to troubleshoot" HELP!
Same Problem
Nov 04, 2008
- I have the same problem.- flhxiJul 27, 2008
- no scan option - GuestApr 20, 2008
- I have this problem too. I have been trying to install the full solution centre on a new PC (which incidentally is an HP machine) and have had no end of problems. Incidentally this is an XP machine at service pack 2 so I don't buy the line about it being purely a Vista problem...We're talking HP equipment at both ends of the line on the world's most popular operating system with all the latest patches installed. About time HP programmers pulled their fingers out!
For something that shouldn't be much more than a glorified driver this software sure has ideas above its station. Talk about bloat! It swallows more than a gigabyte(!) of storage, takes forever to prepare before it even starts the install proper, interacts really badly with firewalls (which they do warn you about but not how much of a pain this is going to be) and when you have to abort the install for any one of half a dozen annoying reasons doesn't even reclaim all the vast temporary storage it uses properly.
I've installed entire operating systems with less time and trouble before...
After many hours of reboots, and reinstalls, pulling my machine off the internet so I could safely disable all my protection software and various attempts to link the wireless network to the computer which did work ('cos I could ping the printer) but which the install was not picking up, I finally convinced it to run to end of job with an apparent success message (this having taken me all day on and off).
Then trying to set the scan settings from the solution centre crashed the printer display panel with a "blue screen of death" which could only be removed by rebooting the printer. At which point scanning from the solution centre tells me the device is busy. Scanning from the device tells me the options aren't set. The software doesn't seem capable of setting them...
HP's advice on their web site is to reinstall the solution centre. NO, NO NO !!!!! I've been uninstalling and reinstalling the f***ing solution centre all day. It doesn't f**ing work. The printer may be a very good printer but the solution centre is a heap of s**t. What can you do if HP can't even write drivers for their own hardware properly !!!
Apologies for the bad language I just had to get this off my chest.
P.S. I am a long standing software professional myself, not without some experience of installing and configuring hardware and I know bad software when I see it.... This is certainly it! When I have calmed down I will try another uninstall and see if I can get anywhere with the basic drive install alone. I don't hold out much hope for this to be honest but it's my last throw of the dice before the printer gets thown out of the window...- DMFW
Apr 20, 2008
- I have this problem too. I have been trying to install the full solution centre on a new PC (which incidentally is an HP machine) and have had no end of problems. Incidentally this is an XP machine at service pack 2 so I don't buy the line about it being purely a Vista problem...We're talking HP equipment at both ends of the line on the world's most popular operating system with all the latest patches installed. About time HP programmers pulled their fingers out!
For something that shouldn't be much more than a glorified driver this software sure has ideas above its station. Talk about bloat! It swallows more than a gigabyte(!) of storage, takes forever to prepare before it even starts the install proper, interacts really badly with firewalls (which they do warn you about but not how much of a pain this is going to be) and when you have to abort the install for any one of half a dozen annoying reasons doesn't even reclaim all the vast temporary storage it uses properly.
I've installed entire operating systems with less time and trouble before...
After many hours of reboots, and reinstalls, pulling my machine off the internet so I could safely disable all my protection software and various attempts to link the wireless network to the computer which did work ('cos I could ping the printer) but which the install was not picking up, I finally convinced it to run to end of job with an apparent success message (this having taken me all day on and off).
Then trying to set the scan settings from the solution centre crashed the printer display panel with a "blue screen of death" which could only be removed by rebooting the printer. At which point scanning from the solution centre tells me the device is busy. Scanning from the device tells me the options aren't set. The software doesn't seem capable of setting them...
HP's advice on their web site is to reinstall the solution centre. NO, NO NO !!!!! I've been uninstalling and reinstalling the f***ing solution centre all day. It doesn't f**ing work. The printer may be a very good printer but the solution centre is a heap of s**t. What can you do if HP can't even write drivers for their own hardware properly !!!
Apologies for the bad language I just had to get this off my chest.
P.S. I am a long standing software professional myself, not without some experience of installing and configuring hardware and I know bad software when I see it.... This is certainly it! When I have calmed down I will try another uninstall and see if I can get anywhere with the basic drive install alone. I don't hold out much hope for this to be honest but it's my last throw of the dice before the printer gets thown out of the window...- Guest
Mar 18, 2008
- SAME FRUSTRATING THING!!!!!! It says....Refer to device documentation to troubleshoot. WHY - should I have to do this ---- it has NEVER scanned for me - and of course I can't locate the receipt!!! This is frustrating because I have to work right now. What is the remedy????- KellyBennettBest Solution
posted on Sep 22, 2008
The only way i got it to print was to add it under vista control panel as TCP/IP device. I got the address from looking at the printer end, under wireless settings.
Yes
No
Solution #2
posted on Mar 07, 2008
if you are using the hp solution center when this error appears, sometimes this problem can be solved by completely uninstaling the hp software, then downloading the updated driver from the website and installing it.
If you are doing a scan from the device, this means that you need to configure the settings on the device's control panel.
you can do this by opening the hp solution center (usually located on your desktop), clicking on the SETTINGS button, then clicking SCAN SETTINGS, then clicking SCAN TO... SETUP.
on the window that opens under the scan to tab, click the DESTINATION LIST SETUP button.
under the AVAILABLE SCAN DESTINATIONS column, select which application you would want your scanned items to go, and then click the ADD black arrow in between the two columns, to transfer your selection to the FRONT PANEL DESTINATION LIST column.
Click the ok button to save your setting.
When you next do a scan on the printer panel itself, you will now have scan options.
If you are doing a scan from the device, this means that you need to configure the settings on the device's control panel.
you can do this by opening the hp solution center (usually located on your desktop), clicking on the SETTINGS button, then clicking SCAN SETTINGS, then clicking SCAN TO... SETUP.
on the window that opens under the scan to tab, click the DESTINATION LIST SETUP button.
under the AVAILABLE SCAN DESTINATIONS column, select which application you would want your scanned items to go, and then click the ADD black arrow in between the two columns, to transfer your selection to the FRONT PANEL DESTINATION LIST column.
Click the ok button to save your setting.
When you next do a scan on the printer panel itself, you will now have scan options.
Yes
No
Solution #3
posted on Feb 16, 2008
This is becasue microsoft hasnt gotten enough complaints to make an update yet, and HP cant go messing with windows programming because its not there job to fix Windows, only HP stuff. So bassically you will have to wait for either one to make a patch or fix. Im betting HP will mae one first and Microsoft will include it in ther updates later on.
This is common with new OS's off the shelf, give it a year.
Sorry guys.
This is common with new OS's off the shelf, give it a year.
Sorry guys.
Yes
No
Solution #4
posted on Sep 04, 2008
I've found a solution that worked for me. Use the Execute command in the Start menu, then in the box type regsvr32 msxml3.dll , click OK or hit Enter, after that go to the hp solution center and do what scorcher1 said.
It seems that the MS msxml3.dll file is the main problem. It might prevent HP Solution center to correctly transfer or memorize button settings on the panel of the Photosmart.
It seems that the MS msxml3.dll file is the main problem. It might prevent HP Solution center to correctly transfer or memorize button settings on the panel of the Photosmart.
Yes
No
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10 Other Users Have The Same Problem - Continued
Comment by hatecomputer, posted on Mar 01, 2008
It's not a Vista problem for me. Had to unistall and re-install the All-in-One on a HP PC Pavilion running XP. Now I get the error. Also the HP Solution Center Software does not recognize the HP-3310 which I think is the problem, but don't see a fix in the manual.
Comment by Stacym, posted on Feb 09, 2008
I'm having the same problem. I've had this printer for 2 years and no problems until today. It's weird.
Comment by otter58, posted on Feb 04, 2008
I'm having the same problem, does anyone have an answer or solution?
Comment by Wimon, posted on Jan 27, 2008
Same problem but not with Vista - have tried re-installing software from disk - help
Comment by Wardoggie, posted on Jan 27, 2008
I have the same problem with my HP 3310 all in one. I just got Vista and that's when it started. Anyone know of a fix for compatibility problems? It prints but no scan or any other features. It gives error message of " Refer to device documentation to troubleshoot". Help Please!!!!!
Wardoggie
Wardoggie
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