Question about HP Photosmart 3310 Printer

4 Answers

Can't Scan!! I am trying to scan. it says "no scan options" at the top. in the display window it reads "refer to device documentation to troubleshoot" HELP!

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  • Wardoggie Jan 27, 2008

    I have the same problem with my HP 3310 all in one. I just got Vista and that's when it started. Anyone know of a fix for compatibility problems? It prints but no scan or any other features. It gives error message of " Refer to device documentation to troubleshoot". Help Please!!!!!



    Wardoggie

  • Wimon Jan 27, 2008

    Same problem but not with Vista - have tried re-installing software from disk - help

  • otter58 Feb 04, 2008

    I'm having the same problem, does anyone have an answer or solution?

  • Stacym Feb 09, 2008

    I'm having the same problem. I've had this printer for 2 years and no problems until today. It's weird.

  • hatecomputer Mar 01, 2008

    It's not a Vista problem for me. Had to unistall and re-install the All-in-One on a HP PC Pavilion running XP. Now I get the error. Also the HP Solution Center Software does not recognize the HP-3310 which I think is the problem, but don't see a fix in the manual.

  • KellyBennett Mar 18, 2008

    SAME FRUSTRATING THING!!!!!! It says....Refer to device documentation to troubleshoot. WHY - should I have to do this ---- it has NEVER scanned for me - and of course I can't locate the receipt!!! This is frustrating because I have to work right now. What is the remedy????

  • Anonymous Apr 20, 2008

    I have this problem too. I have been trying to install the full solution centre on a new PC (which incidentally is an HP machine) and have had no end of problems. Incidentally this is an XP machine at service pack 2 so I don't buy the line about it being purely a Vista problem...



    We're talking HP equipment at both ends of the line on the world's most popular operating system with all the latest patches installed. About time HP programmers pulled their fingers out!



    For something that shouldn't be much more than a glorified driver this software sure has ideas above its station. Talk about bloat! It swallows more than a gigabyte(!) of storage, takes forever to prepare before it even starts the install proper, interacts really badly with firewalls (which they do warn you about but not how much of a pain this is going to be) and when you have to abort the install for any one of half a dozen annoying reasons doesn't even reclaim all the vast temporary storage it uses properly.



    I've installed entire operating systems with less time and trouble before...



    After many hours of reboots, and reinstalls, pulling my machine off the internet so I could safely disable all my protection software and various attempts to link the wireless network to the computer which did work ('cos I could ping the printer) but which the install was not picking up, I finally convinced it to run to end of job with an apparent success message (this having taken me all day on and off).



    Then trying to set the scan settings from the solution centre crashed the printer display panel with a "blue screen of death" which could only be removed by rebooting the printer. At which point scanning from the solution centre tells me the device is busy. Scanning from the device tells me the options aren't set. The software doesn't seem capable of setting them...



    HP's advice on their web site is to reinstall the solution centre. NO, NO NO !!!!! I've been uninstalling and reinstalling the f***ing solution centre all day. It doesn't f**ing work. The printer may be a very good printer but the solution centre is a heap of s**t. What can you do if HP can't even write drivers for their own hardware properly !!!



    Apologies for the bad language I just had to get this off my chest.



    P.S. I am a long standing software professional myself, not without some experience of installing and configuring hardware and I know bad software when I see it.... This is certainly it! When I have calmed down I will try another uninstall and see if I can get anywhere with the basic drive install alone. I don't hold out much hope for this to be honest but it's my last throw of the dice before the printer gets thown out of the window...

  • DMFW Apr 20, 2008

    I have this problem too. I have been trying to install the full solution centre on a new PC (which incidentally is an HP machine) and have had no end of problems. Incidentally this is an XP machine at service pack 2 so I don't buy the line about it being purely a Vista problem...



    We're talking HP equipment at both ends of the line on the world's most popular operating system with all the latest patches installed. About time HP programmers pulled their fingers out!



    For something that shouldn't be much more than a glorified driver this software sure has ideas above its station. Talk about bloat! It swallows more than a gigabyte(!) of storage, takes forever to prepare before it even starts the install proper, interacts really badly with firewalls (which they do warn you about but not how much of a pain this is going to be) and when you have to abort the install for any one of half a dozen annoying reasons doesn't even reclaim all the vast temporary storage it uses properly.



    I've installed entire operating systems with less time and trouble before...



    After many hours of reboots, and reinstalls, pulling my machine off the internet so I could safely disable all my protection software and various attempts to link the wireless network to the computer which did work ('cos I could ping the printer) but which the install was not picking up, I finally convinced it to run to end of job with an apparent success message (this having taken me all day on and off).



    Then trying to set the scan settings from the solution centre crashed the printer display panel with a "blue screen of death" which could only be removed by rebooting the printer. At which point scanning from the solution centre tells me the device is busy. Scanning from the device tells me the options aren't set. The software doesn't seem capable of setting them...



    HP's advice on their web site is to reinstall the solution centre. NO, NO NO !!!!! I've been uninstalling and reinstalling the f***ing solution centre all day. It doesn't f**ing work. The printer may be a very good printer but the solution centre is a heap of s**t. What can you do if HP can't even write drivers for their own hardware properly !!!



    Apologies for the bad language I just had to get this off my chest.



    P.S. I am a long standing software professional myself, not without some experience of installing and configuring hardware and I know bad software when I see it.... This is certainly it! When I have calmed down I will try another uninstall and see if I can get anywhere with the basic drive install alone. I don't hold out much hope for this to be honest but it's my last throw of the dice before the printer gets thown out of the window...

  • Anonymous Jul 27, 2008

    no scan option

  • flhxi Nov 04, 2008

    I have the same problem.

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4 Answers

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The only way i got it to print was to add it under vista control panel as TCP/IP device. I got the address from looking at the printer end, under wireless settings.

Posted on Sep 22, 2008

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If you are using the hp solution center when this error appears, sometimes this problem can be solved by completely uninstaling the hp software, then downloading the updated driver from the website and installing it.

If you are doing a scan from the device, this means that you need to configure the settings on the device's control panel.

you can do this by opening the hp solution center (usually located on your desktop), clicking on the SETTINGS button, then clicking SCAN SETTINGS, then clicking SCAN TO... SETUP.

on the window that opens under the scan to tab, click the DESTINATION LIST SETUP button.

under the AVAILABLE SCAN DESTINATIONS column, select which application you would want your scanned items to go, and then click the ADD black arrow in between the two columns, to transfer your selection to the FRONT PANEL DESTINATION LIST column.

Click the ok button to save your setting.

When you next do a scan on the printer panel itself, you will now have scan options.

Posted on Mar 07, 2008

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  • 474 Answers

This is becasue microsoft hasnt gotten enough complaints to make an update yet, and HP cant go messing with windows programming because its not there job to fix Windows, only HP stuff. So bassically you will have to wait for either one to make a patch or fix. Im betting HP will mae one first and Microsoft will include it in ther updates later on.

This is common with new OS's off the shelf, give it a year.

Sorry guys.

Posted on Feb 16, 2008

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I've found a solution that worked for me. Use the Execute command in the Start menu, then in the box type regsvr32 msxml3.dll , click OK or hit Enter, after that go to the hp solution center and do what scorcher1 said.

It seems that the MS msxml3.dll file is the main problem. It might prevent HP Solution center to correctly transfer or memorize button settings on the panel of the Photosmart.

Posted on Sep 04, 2008

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If you have windows vista and it comes up with the "no scan options" don't press the button on the printer, go to "start" then "accessories" then "paint". This will open up the windows paint program. Go to "File" then click on "From scanner or printer". It will then scan the document, no more problems

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On computer click Start >>>> click Programs/All Programs >>>> click HP >>>> click 'hp solution center' or 'hp director' to open it >>>> click "scan a document" >>>> click "scan" >>>> click "finish' or 'accept' to complete the scan

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Can't scan- Refer to device documentation to


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Refer to device documentation to trouble shoot


you need to set up your scan to option.
this can be done from the hp software
open solution center click settings then scan settings
from there select scan to set up
a window will open and then click on front panel destination list
once again a window will open with a double pane on the left side is your short cut options click on them one at a time click add then once satisfied with options click update the device or ok
if it fails to update reset the printer and try those steps again, or re install just the drivers
if the same message appears then check the settings on your firewall

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No scan options say refer to device documention to trouble shoot


Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

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Hi,
The all in one solution software you used in XP doesn't work fully with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP J5780) then click import.
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Hope that helps.

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Cannot scan a photo to my computer


Hi jcathcart,

For OfficeJet and PhotoSmart, please try this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=c00503569&dlc=en&lc=en&jumpid=reg_R1002_USEN

This link might be helpful, too, FAQs for All-in-Ones:
http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?cc=us&docname=npu03238&product=12019&dlc=en&lc=en&jumpid=reg_R1002_USEN

I just went to www.hp.com and typed in "no scan options" in their search field at the top of the screen. You can find even more help though if you drill down through your specific product.

Please let me know if this helps a little...
-JW

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