Question about HP Photosmart 3310 Printer

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Can't Scan!! I am trying to scan. it says "no scan options" at the top. in the display window it reads "refer to device documentation to troubleshoot" HELP!

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Re: Can't Scan!!

The only way i got it to print was to add it under vista control panel as TCP/IP device. I got the address from looking at the printer end, under wireless settings.

Posted on Sep 22, 2008

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Re: Can't Scan!!

If you are using the hp solution center when this error appears, sometimes this problem can be solved by completely uninstaling the hp software, then downloading the updated driver from the website and installing it.

If you are doing a scan from the device, this means that you need to configure the settings on the device's control panel.

you can do this by opening the hp solution center (usually located on your desktop), clicking on the SETTINGS button, then clicking SCAN SETTINGS, then clicking SCAN TO... SETUP.

on the window that opens under the scan to tab, click the DESTINATION LIST SETUP button.

under the AVAILABLE SCAN DESTINATIONS column, select which application you would want your scanned items to go, and then click the ADD black arrow in between the two columns, to transfer your selection to the FRONT PANEL DESTINATION LIST column.

Click the ok button to save your setting.

When you next do a scan on the printer panel itself, you will now have scan options.

Posted on Mar 07, 2008

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Re: Can't Scan!!

This is becasue microsoft hasnt gotten enough complaints to make an update yet, and HP cant go messing with windows programming because its not there job to fix Windows, only HP stuff. So bassically you will have to wait for either one to make a patch or fix. Im betting HP will mae one first and Microsoft will include it in ther updates later on.

This is common with new OS's off the shelf, give it a year.

Sorry guys.

Posted on Feb 16, 2008

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Re: Can't Scan!!

I've found a solution that worked for me. Use the Execute command in the Start menu, then in the box type regsvr32 msxml3.dll , click OK or hit Enter, after that go to the hp solution center and do what scorcher1 said.

It seems that the MS msxml3.dll file is the main problem. It might prevent HP Solution center to correctly transfer or memorize button settings on the panel of the Photosmart.

Posted on Sep 04, 2008

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HP Officejet 5610 all in one When i try to scan

If you have windows vista and it comes up with the "no scan options" don't press the button on the printer, go to "start" then "accessories" then "paint". This will open up the windows paint program. Go to "File" then click on "From scanner or printer". It will then scan the document, no more problems

If this answer helpful please vote me.

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Jan 14, 2011 | HP Printers & Copiers

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When I attempt to scan pics or any document to my computer, the display reads "No scan options. Refer to device documentation to troubleshoot." Of coarse, I lost my user's manual in my move. How...

You need to scan another way

On computer click Start >>>> click Programs/All Programs >>>> click HP >>>> click 'hp solution center' or 'hp director' to open it >>>> click "scan a document" >>>> click "scan" >>>> click "finish' or 'accept' to complete the scan

If above programs are not there, it seems full software is not installed in computer. You need to install full feature software through cd

Dec 23, 2010 | HP OfficeJet J4580 All-In-One Laser...

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Can't scan- Refer to device documentation to

Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

May 19, 2010 | HP OfficeJet 6310 All-in-One Printer...

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Refer to device documentation to trouble shoot

you need to set up your scan to option.
this can be done from the hp software
open solution center click settings then scan settings
from there select scan to set up
a window will open and then click on front panel destination list
once again a window will open with a double pane on the left side is your short cut options click on them one at a time click add then once satisfied with options click update the device or ok
if it fails to update reset the printer and try those steps again, or re install just the drivers
if the same message appears then check the settings on your firewall

Mar 22, 2010 | HP Officejet 6310 All-In-One InkJet...

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My HP J5780 will not scan.

you document was place in a different direction, try to place the document in the right place and scan again.
hope this helps

Aug 06, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

No scan options say refer to device documention to trouble shoot

Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

Mar 02, 2009 | HP Officejet 4315 All-in-One Printer

1 Answer

Scanner won't work

The all in one solution software you used in XP doesn't work fully with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP J5780) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

Jan 09, 2009 | HP Officejet J5780 All-In-One InkJet...

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