Question about Brother MFC 8500 All-In-One Laser Printer

6 Answers

Brother MFC 8500 Fax machine error "offline"

Can anyone suggest how to get the Brother MFC 8500 fax machine to stop displaying the "offline" error message, and accept faxes? It just stopped working out of the blue. thank you very much

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  • 5 more comments 
  • meganmehta Jan 23, 2008

    There is a dial tone when I pick up the phone on the fax machine. Any other ideas?

  • meganmehta Jan 23, 2008

    The error message says "Pls open cover" on the first line, and the second line says "OFFLINE". The last thing I did, (i think) was send a fax to someone.

  • meganmehta Jan 23, 2008

    if I disconnect the cable of the fax machine, won't the memory disappear, and so I will lose whatever faxes are on the way to me, or on the way to someone else?

  • meganmehta Jan 23, 2008

    SOMEONE PLEASE HELP ME!

  • meganmehta Jan 23, 2008

    Thank you SO MUCH, it is "online" again, after I unplugged everything and powered down and then plugged everything back in. thank you!

  • Anonymous Mar 19, 2014

    Message present on my brother fax machine

  • Anonymous Mar 29, 2014

    How can I change the resolution

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6 Answers

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Call Brother Customer support at 1-877-BROTHER (877-276-8437)

Hope this helps :)

Posted on Jan 23, 2008

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Hi there,

I think its the drivers for the modem on your machine that has died. Try reinstalling the fax drivers the machine. Also if you have multiple phones using the same line disconnect all of them first before you troubleshoot your modem.

The fax component of this machine is done via your PC so your modem drivers is probably the problem child. Go to device driver, navigate to the fax device and see if there's an exclaimation mark next to it. If there is that is your problem. You should right mouse click it then update the drivers from the install disk or download the latest drivers.

Good luck.

Smeags.

Posted on Jan 23, 2008

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Try to pull the toner out ok wait min then put it back in see if erroer goes away is ther button on it to set offline online in menu im getting the manel for u give me a few

Posted on Jan 23, 2008

  • nick helpap
    nick helpap Jan 23, 2008

    Power off the printer for 15 minutes and power back on again. If that fixes the problem then OK.
    If not then go into maintenance mode -
    Press and hold the menu/set key while turning on the machine. Wait until it comes completely up before releasing. It should say Maintenance in the display.

    If not press function,*,2,8,6,4 within two seconds. It should say maintenance in the display. Or on some machines Menu,*,2,8,6,4 within 2 seconds.

    Once you get it into maintenance hit 91 to do a parameter reset and than 99 to get out of maintenance.

  • nick helpap
    nick helpap Jan 23, 2008


    If your fax machine is set to Easy Receive ON, it is more

    sensitive to sounds. Your fax machine may mistakenly

    interpret certain voices or music on the line as a calling

    fax machine and respond with fax receiving tones.

    Deactivate the fax by pressing #51 if you are at an

    extension phone or press Stop/Exit if you are at the fax

    machine or an external phone.

    Try avoiding this problem by turning Easy Receive to

    OFF. (See Easy Receive, Page 5-3.)

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Ok. right click on my computer,

click on manage,

click usb ports,

delete all files named composite device.

unplug the cable from your printer

restart your computer.

plug it again the cable.

start your printer.


good luck...

Posted on Jan 23, 2008

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Can you tell me the what specific message on your fax machine? what's the last thing you did before the error encountered?

Posted on Jan 23, 2008

  • 3 more comments 
  • Gil gil
    Gil gil Jan 23, 2008

    go this website: www.brother-usa.com/support/ so you will be assisted more on your error concerns.ok?

    You can also contact thier thier technical support for more info.



    trust me, it helps!!

  • Gil gil
    Gil gil Jan 23, 2008

    oh, by the way..i almost forgot..go to this very important link: http://www.brother-usa.com/Manuals/Defau... you can dowload you manual intstructions guide and troubleshoot your errors here specifically on your printer.


  • Gil gil
    Gil gil Jan 23, 2008

    try to reconnect your cable of your fax machine then restart your machine at once..

  • Gil gil
    Gil gil Jan 23, 2008

    i don't think coz it has self-retaining feature that it will store your data even if the cable is disconnected and reconnect..


  • Gil gil
    Gil gil Jan 23, 2008

    or much better and safer convinience for you..try go to this link:http://www.brother-usa.com/Manuals/Defau... then dowload your specific manual of your machine.ok?

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Is your fax machine connected to the phone line? this usually indicates the connection status, thus, if your phone line is in...you wont have the "offline message".

hope this helps.

Posted on Jan 23, 2008

  • earl norman llanera
    earl norman llanera Jan 23, 2008

    hi again



    what we can do for you now is follow this steps



    unplug the phoneline from your faxmachine...



    turn off your fax and unplug it...



    wait for 5 minutes since we just need for the machine to power down...



    after 5 minutes, replug your fax machine but dont turn it on yet.



    re connect the phone line to your faxmachine and then turn on the machine...





    so what does it say now?

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