My computer froze and wouldnt respond so I held down the power button for about 5 seconds until the computer shuts down. So I waited for about 5 minutes and rebooted my computer.
A screen came up, giving me different safe mode options or start windows normally. I used the arrows key to use Safe Mode. My windows started to boot up but then it went back to the page with the options for different safe modes. I read online where if you enter safemode and then you hit F8 at the correct timing it gives you an advanced list. So I used that. Once I get to the windows advanced list a blue screen came up that said a problem has been detected and to retsart my computer, select safemode, hit F8 and then select Safemode again under the advanced list. When I did so, it took me back to the screen again with the safe mode options.
safe mode automatically comes up when you didn't shut down properly. Just select boot as normal or last known good configuration then you are good to go.
uninstall any new hardware or software you have recently installed to cause the problem in the first place. If you haven't installed anything then windows should just start normally.
First disable your Norton then go to windows live and download the defender removal tool or go to...
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First disable your Norton then go to windows live and download the defender removal tool or go to update computer download the defender program first after it has downloaded run the program and wait for it to finish, if it detects the worm then it will give you the option to remove it. If that does not work go to maleware.com and download malwarebytes.com and download their virus removal tool if, once downloaded update it then run the scanner and do a complete update next run a full system scan this will take a while maybe 3 hours depending on how many files there are. . once you have removed the virus disable the auto back up in control pannel then reboot. Next clcik on start run assories disk clean up then clean the drive then delete fies after that run disk defrag one you have run defrag rebbot run virus scanner again if no virus are detected then turn back on auto back up or restore computer to an earlyier date turn it on and back up at this time then reboot and try it agian. If it stil has the virus then get back to us to help you some more. If I ignore the Security tool update that is trying to run on the computer, will my credit card info still be accessible to someone else while I run this program?