I am trying to get my pointer to work on my Mac Book, but every time I plug in th USB device it dos not allow me to interact with my computer. It locks the keyboard up and makes my computer unusable. It gets stuck on "cannot locate keyboard ...."
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Re: Logitech pointer does not work on Mac Book
Have you unplugged your USB device after this problem encountered? because not all devices especially external hardwares are compatible with Macintosh that result to conflict to each drivers to function properly.. make sure that USB device is compatible with your MAC book by checking its system properties of your Macintosh just to make sure it wont happen again..
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Most external devices like those are plug and play (Plug n Pray) and if it is not working it is because:
A the Mac is new and will not recognize "legacy" tech.
B To my knowledge there is no drivers for those but it should work on PC's.. even then you may have to use a DOS shell to get it to copy/transfer properly
see if there is an available Mac "DOS" emulator.. this may work but it may not... If you are trying to transfer native mac programs then even PC may not "see" what is on the disk.. so If you go a PC rout you may have to use a "MAC" emulator to see the data.. hopes this helps.
if its still not working, remove the USB and try to uninstall the driver of the mouse in your computer, go to start, hover your mouse to my computer and right click it, click manage, then device manager, then choose mice and pointing device, (be sure th pick the right one) if its not there, tr checking the universal bus controller part. after that, restart your computer if your not feeling lazy, then plug the usb again, wait for a couple of seconds then it will install the driver of your mous again automatically and it should be working.
if its still not working then its probably broken hehe.
To isolate the problem, please try the steps below:
1. Make sure that the USB ports of your PC are working. 2. Try to connect the device into different USB ports. 3. Try to connect it into different Windows based computer.
Question: Did you reformat this device using your Mac? If yes, there could be a possibility that the device was reformatted using the Mac OSX (Journaled). This type of format would only recognized by Mac computers.
But if it's formatted using the DOS based system, it would work on both Mac and PC.
Plug it into your mac, open "Disk Utility" select your Hard Drive in the list to the side, click "RAID" change the Volume Format to MS-DOS (FAT). Now unplug it, plug it into your PC, open "My Computer" right click your Hard Drive and click "Format" change to FAT(it might be FAT 32, or something else). Click "Format." This should work.
hope it helps!
Please uninstall any logitech software version present on your OS (if available) -
Then please proceed to clean boot.
( http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=228 )
-> Unplug all the USB devices connected to the computer ( Less keyboard + mouse ) please use corded kbd+mouse if
possible rather than a cordless device.
-> Go to device manager
-> Delete all the USB HOST CONTROLLER -- All of them --
-> The host controller might reinstall them itslef, let the computer handle the reinstallation
-> If the computer does not reinstall the host controllers, trigger the detection using the DM function " Scan for
new hardware " ( The computer with magnifier icon )
-> Once reinstalled, clean boot
-> Reinstall the software if available and/or plug the hardware when needed.
-> Should work.
This TB delete the usb ports " memory " means if a device as been previously flagged with error, it will redetect
the device without the flag, unless there is some serious issue with the hardware/OS
If after this the issue persist, then I suggest you to call Logitech support to issue a replacement, hardware
failures are covered by warranty terms
Thanks and have a nice day !
gud day...does ur mac book support any plug and play device? if it is then try to plug it to ur another usb port if it doesnt work...there sumthing wrong with your mac book.,it means that your mac book doesnt recognize the hardware to attach on to it...or ur mac software doesnt support the external hard drive...mac book operating system doesnt work with your essential edition external drive