Question about Brother DCP-7020 All-In-One Laser Printer

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Well i just want to ask how could i fix my dcp because some part of the printer got out of place so now i cant print b/c it say the backdoor is open and i dont know what thing got out of place

How should i know what thing is out of place

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Sorry do not understand

Posted on Feb 04, 2008

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1 Answer

My printer always tells me paper jam


Hi there,

the issue can be found when the paper feed rolls in the printer or the internal encoder strip are dirty.

Please try the following:

- open the backdoor of the printer
- also open the front door
- unplug the power chord without shutting down the printer
- now clean the paper feed rolls inside the printer with a soft rubber
- turn the rolls some times (10 tries or so) from down to up
- close the backdoor
- move the cartridge cart some times from one side to the other
- now you see a transparent strip over the metal bar
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(be carefully! don't loose the strip or take too much alcohol)
- now let the printer dry over night (let it be open)
- next morning, close the front door
- press # and 6 at the same time and hold them
- keep them pressed and plug in the power chord
- keep them pressed until you see "semi nvm reset"

done

Hope it helps,
Henning

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