Question about Sony Ericsson Walkman W810i Cellular Phone

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W910i my sony ericsson wont let me send or recieve messages and comes up operation failed

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  • Anonymous Feb 08, 2008

    w910i wont let me send or recive messages

  • Anonymous Feb 18, 2008

    Frustrated same as other guys it is saying operation failed when I try to send or receive texts. Tried another persons sim in my phone and got the same message

  • ana court Feb 21, 2008

    every time i try to text it sats operation failed heeeeellllp

  • MunX Mar 11, 2008

    same problem! i cant sent or receive messages! my phone keeps telling me operation failed! what the hell? my phone is brand new! the sony ericsson site is useless! the support links dont work. does anyone have a solution?

  • dudedave Jul 31, 2008

    this is so annoying. is there any other solution that doesnt involve losing all your contacts?

  • Anonymous Aug 15, 2008

    wont let recive or send text messages help plz

  • Anonymous Sep 26, 2008

    Can't receive or send texts, it states operation failed

  • Anonymous Nov 08, 2008

    this is so anoying help me.

  • Anonymous Mar 24, 2009

    same problem!!! tried everything



5 Answers

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A great deal has been written about this subject on the various web forums. My wife had this phone and had a 'operation failed' dialogue appear as she tried to access SMS. So how did I fix it;

1. Find your USB phone cable
2. Back up your contacts onto SIM then phone content onto memory card
3. Go to the SE website and download the software update program
4. Follow these instructions carefully - this will either update your phone software or inform you that you have the latest version
5. Master reset your phone
6. You should be up-and-running
7. If not call SE 08705 237 237 (office hours) and request a repalcement
8. or call your network provider and get no help at all
9. Go into your original place of purchase and request a repalcement.

NOTE - Everyone is aware of this problem - so do not get fobbed off with the - "I have never seen this before line- to get rid of you"

Hope this helps

Posted on Oct 05, 2008


You Need To Master Reset Your Phone, Mine Did It.. Although It Said I Would Loose All My Contact Ect.. But I Didnt, I Didnt Loose Anything =) Good Luck x

Posted on Sep 06, 2008

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My phone had the same problem and I fixed it with a software upgrade
Go to and select where you live. Go to support and update service. You will need to download the update service application and install to your PC. Then follow the instructions to update your phone. You will lose all of your address book and any data saved on the phone memory (messages etc) , so make sure you have these saved seperatly.

Posted on Mar 29, 2008

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i took my phone into my customer care for my service provider and they did a software upgrade that was free. all my contacts where wiped out and any info that wasnt on my memory card but i havent had a problem since (touch wood)

Posted on Mar 23, 2008

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Maybe it is time to flash the latest firmware - as a suggestion - you can try it yourself on wotanserver - or we can do it for you

Posted on Jan 23, 2008

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Posted on Jan 02, 2017

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This is normally a sign that the firmware is corrupt - back up the data in the phone to the memory stick, and then run the SE update service program on a PC and reinstall the phone software (if it says "you already have the latest firmware", then select "reinstall anyway")

The update service application is here:

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