Question about Computer Utilities & Maintenance
Have dvd x copy software bought and have license number and password but cant get software to except password anymore had it installed but it got erased now tried to reinstal with no luck HELPPPPPP
First (and this is off the record) their are many excellent free programs that do the same thing on the internet and they don't require passwords (google cnet downloads or freewarefiles as an example). Secondly either you typed the password incorrectly (x*%#, no I did not) or the file got corrupted or the uninstall was incomplete (not your fault) or the software is either suspect or their is a counter (meaning you can only install in on one machine).
That's some background....now let's fix it. First download and run the registry cleaner called Ccleaner (free, very good and novices cannot commit hari-kari with it). This will get rid of junk. Secondly, use add remove to uninstall the program and if it is not there check inside Cclearer to see if it appears and attempt to uninstall it there. Next, having done that, using Windows Explorer delete the folder created that the application was put in. (please do not do this out of sequence). Next run scandisk in "through" mode (this will take a while). Now reboot your system and try to install again. While you are waiting here is a summary of what we (you) did. You cleaned up the registry, deleted remnants which may have stored your old password or had a "counter" there, removed a lot of junk, and eliminated any FAT or
NTFS problems (pointers to clusters and it's not necessary to understand that) called crosslinked files (other problems as well).
So you have a clean slate to attempt to install to. Hope it works but if not..you can either go to the FAQ page for the product (or return it for credit) and take my first solution.
Posted on Jan 25, 2008
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