Will not open. hour glass appears and will not go away

Clarification Questions:
1. Have you downloaded something before it happens?
2. What was the last thing you did with your computer before it happens?

Get a good lawyer!!!!

Most likely it's the toner cartridge. Remove the cartridge, turn it over and slide open the cover over the drum. The drum is the colored cylinder running from one side of the cartridge to the other. Do you see what appears to be the same streaks going around the drum? The drum should be completely clean and free of any lines or streaks. If it has lines or streaks then the cartridge is bad.
Only other possibility here would be the scanner glass. Make sure your streaks don't go away when making a copy from the glass. If they do you could have dirt or trash on your scanner glass.
Good Luck and thank you for using Fixya.

i can't access my e-mail in my laptap

try to remove your sim card and the memory card out of your unit and try to open it again

If that work then have it run for 5 minutes then turn off again put your sim card not your memory card, then turn it On again

inform us what happen

Mostly is software problem reinstall software & to be contineu with your phone.

If there is a hour glass shape to the image but convergence is normal, there are 2 possibilities. You either have a pincushion correction problem or if the hour glass seems to be moving, it will be an open filter capacitor in the power supply.

Unless you are electronically inclined troubleshooting this issue will require a factory trained service technician. You can expect to spend $300-$400 to fix this.

the channel came off the glass you have to take the door panel apart either screws or pop the clips out with a panel tool from parts store about 3.00 and then put the glass back on the channel track,make sure the foam rubber is holding the glass in tight or purchase more rubber,about 3 hour job.

This should help. When the hourglass symbol stays on, press and hold down the start button for at least 15 seconds. The screen should clear and then you can navigate back to the correct opening screen and select music, videos, photos etc. as you require.

open the scanning unit. in scanning unit clean the mirrors.