Question about Canon PIXMA MP830 All-In-One InkJet Printer

5 Answers

Repeated Fax TX report printing

My MP830 is constantly attempting to print a TX error report (for a fax that was attempted two weeks ago). Is there some way to delete the error report buffer? I cannot find a way to stop the attempted printing.

use case:
- press Fax button on front panel
- error page is printed
- press Fax button again
- error page is printed again

I cannot tell if it is printing a page for the same error, or for a repeated (redial) error. But then, I can't find any list of pending error reports (no documents are found via the menu options).

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  • db2dba01 Jan 23, 2008

    I have the same problem. The machine keeps switching to fax and prints the report out again even when I have it in the copy mode. This is happening over and over again.

    I have gone into the control panel but there is no output for the fax printer.

  • Skyward Mar 03, 2008

    I have the samne problem - continue to get a "fax error report" for a fax that didn;t go through a few days ago. How do I stop the machine from repeating the error report?

  • RobinEE Jul 15, 2008

    I have the same problem -- a fax that was incomplete over a week ago, yet I still keep getting incomplete transmission and error reports printed. I tried the suggestion of turning the machine off, unplugging, and waiting a few minutes before plugging back in and turning on. But it just printed out another error report. Any other suggestions out there?

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Solution #3 solved it for me. The report kept printing over and over, so I used the menus (roughly) mentioned in Soluton #3 by guest.

My problem was the printer was trying to print the TX Error Report with the image attached. That made the report too big for standard sized paper, so the machine kept telling me to check the paper size, and I'd hit 'OK', and that made the machine try to print the report again, for it continued to think it had not printed a complete report.

Here's what I did...

Go to: Fax Menu
Arrow right ( >) to Maintenance/Settings, hit, 'OK'
Arrow right to (>) to Device Settings, hit 'OK',
Fax Settings, hit 'OK',
Arrow down ( v ) to TX Settings, hit 'OK',
Arrow down ( v ) to TX Report, OK
Select 'Print error only', hit 'OK',
Attach TX image, Select 'NO', hit 'OK"

With the instruction to not attach the TX image, it will print out the error report without the TX image, the report will fit on the paper, and it will clear this problem.

Good luck!

Posted on Apr 06, 2009

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For Canon Pixma MP830 - the 1.13 firmware (or later) should do the trick.

Here's the link for the update utility: http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=12804#DownloadDetailAct

Later - B36.

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Posted on Sep 30, 2008

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Change the TX Report
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=123&modelid=15603#SupportDetailAct


1. Press the <FAX> button, then press the <Menu> button .
2. Use the [ Repeated Fax TX report printing - left.gif] or [ right.gif ] to select [TX SETTINGS] then press <OK>.
3. URepeated Fax TX report printing - left.gif ] or [ right.gif Repeated Fax TX report printing - right.gifUse the [ left.gif] or [ ] to select [PRINTRepeated Fax TX report printing - right.gifLY] or [PRINT FOR EACH RX] then press <OK>.
5. Use the [ left.gif] or [ right.gif ] to select [YES] or [NO] for [ATTACH TX IMAGE:] then press <OK>.
6. Press <Stop/Reset>.


Posted on Jun 06, 2008

Canon tech support walked me through this. Turn unit off. Unplug for 30 sec. Plug in, turn on. Memory should be cleared.

Posted on Mar 03, 2008

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Thanks for trying -- but I turned my unit off and unplugged it for a couple minutes...and the first thing it did when I turned it back on was to print that pesky fax error report...

- Skyward

Posted on Apr 12, 2008

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