Question about Xerox DocuColor 12 Printer

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DOCUCOLOR 12 when i switch on the printer, i get a system fault - switch off, pause and power on again" message with an error code 3-380. I tried many times but getting the same message again Thanks Nathan

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I had this same problem a long time ago. I believe the problem was a faulty IR sensor somewhere in the system. You'll need a tech to replace it, it's not something you can do on your own.

Posted on Feb 15, 2008

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Error 9-357

The answer I found seems unlikely but please give this a try:
Solutions for : Black Toner Empty Message Related Fault Codes: 9-274, 9-357, 9-368, 9-400, 9-453

Solutions ranked by relevance:
  1. Replace the Toner (Dry Ink) Cartridge
  2. Power OFF, Wait 30 Seconds, Then Power ON

To investigate further please see this website:

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Dec 10, 2010 | Xerox DocuColor 12 Printer

1 Answer

Our xerox dc12 gives a message system fault turn power off the swith is on the right side pause and turn back on Code 9-357

The error 9-357 normally refers to a toner issue.
This normally refers to a color/Black toner problem. Probably there is low toner sensor defect.
Check for the ink in the cartridges as well but before that try to vacuum and clean the toner dispenser. You must vacuum whole path which is used to transport the toner to developer unit.

Feb 28, 2010 | Xerox DocuColor 12 Color Copier

4 Answers

Xerox dc-12 system fault - Error code 10-389

that could be your fuser/youll maybe have to reset an nwm

Aug 30, 2009 | Xerox DocuColor 12 Printer

3 Answers

Xerox docucolor 12 system fault 15-362

Fault Code 15-362 - CAUTION: The Fuser Roll remains in a cammed-up position if power to the copier is interrupted while the copier is in use. The Fuser Roll will not be released from its position until the power is restored, the Power Switch is in the On position, and the Start button is pressed again. If the Fuser Roll remains in the cammed-up position for a prolonged period of time, copy quality defects will occur. To prevent damage to the Fuser Roll, switch the Power On as soon as possible after the power is restored, and make a copy of a document. If the machine is a DC 12LP send a print job from a workstation to prevent damage to the Fuser Roll.

Apr 15, 2009 | Xerox DocuColor 12 Printer

2 Answers

Eror code 3-380 System Fault problem

Whenever switchon my Dc12 The mahinc ready within 5 minutes and final stage it shows the eror like "System Fault" error code 3 -380 Switch of your printer and on. How can I solve it.

Oct 15, 2008 | Xerox DocuColor 12 Color Copier

3 Answers

Xerox docucolor system fault problem

hi please chek and tell what error code showes in your display.. some error codes showing in ur display, pls check it that.

Aug 25, 2008 | Xerox DocuColor 12 Printer

1 Answer

Docucolor 12 system fault turn off and turn on problem

tell about error code which is appear left bootom of screen 

Aug 25, 2008 | Xerox DocuColor 12 Printer

1 Answer


if u getting this message in ur fiery just reinstal software... this only solution... and if u get this error in ur printer pls check error code in bottom of the display..

Aug 21, 2008 | Xerox DocuColor 12 Printer

2 Answers

System fault

Refer to the link i posted and put in you question in the box and that should give you a correct information as its the manufacturer.

May 13, 2008 | Xerox DocuColor 12 Printer

5 Answers

Xerox DC12 Error code 9-355

That is a magenta toner empty message, either the magenta is empty of there is an issue with the magenta toner dispencing.

May 07, 2008 | Xerox DocuColor 12 Color Copier

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