Question about Motorola Mobility Moto Q

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My Q Just Turns Off

I have the same problem - this is my second Q phone - I got a new battery and it is fully charged and then I look down and my phone is shut off - I have to remove the batter - plug in charger - turn it on and then put the battery back in and then shut the phone off and recharge the battery.

HELP

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  • 105 Answers

Clearwater12: this is most likely a faulty hardware problem have your cell phone company switch this out or better yet have them allow you to pick a different phone the original motorola q is plagued with problems.

Posted on Feb 14, 2008

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Posted on Jan 02, 2017

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Are you positive that the battery is good? Turning on for a few seconds and then shutting down is a classic symptom of a battery that did not take a proper charge and as soon as the surface charge is used, unit will shut down. And what if your charger is not properly charging the battery?

If you have a battery eliminator try that in lieu of the battery to see what happens.

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Tip

What To Do When Your Phone Does Not Turn On


The simplest reason causing a phone not turn on is a dead or drained battery. It happens when the phone gets immersed in water, dropped or allowed to fully drain the battery. The symptom is phone not turning on and not charging the battery. When that happens, make sure first that the battery is not just dead or drained before you send the phone to the service center for repair or before you buy a new battery. You may decide to send it right away only to find out the battery is simply dead/drained or buy a new battery only to find out the phone is dead.

The first thing you can do is borrow a friend’s known good battery similar to yours and try it in your phone. If the phone turns on, you are pretty sure your battery is dead or drained; otherwise, it's time to send it for repair.

When it is verified that the battery is dead or drained or if you don’t have someone to borrow from, try to revive the battery before you buy a new one. You just need a 9-volt battery, a 6-12 volt power supply, or a DC adaptor (6 or 9 volts) and a set of wires.

Connect the set of wires to the terminals of the 9-volt battery, power supply, or DC adaptor whichever is available.

Look for the polarity markings on your battery and connect the other ends of the wires to the battery terminals in the same polarity as the source above. The positive terminal is marked (+) while the negative is marked (-). Do this for 10 to 60 seconds or until the battery gets slightly warm. Do not use this procedure to fully charge the battery.

Insert the revived battery in your phone and charge it until it is fully charged. If the battery works well and does not discharge easily, you don't have to replace it.

In the event that it is not verified whether the phone still turns on or not using a known good battery and the battery is revived but the phone is still not charging the battery, the phone is dead; send it to the service center for repair.

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Phone won't turn on


1.Check the device's battery level for at least two bars of strength.
2.If the battery level is low, charge the battery.
3.If the issue is not resolved, remove the back cover.
4.Remove the battery.
5.Wait 10 seconds.
6.Press and hold the W key.
7.While pressing down the W key, re-insert the battery.
•The device restarts and after approximately 15 seconds, the 'Recovery' screen appears
•Release the power button but *continue holding the home button*, for another 30 seconds.
Step
Thanks

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Below are some helpful tips for what to do if you can't turn your phone on. Be sure to try each one to determine the nature of the problem.
  • First, make sure your battery is fully charged. If the battery is drained out, it may take up to 30 minutes of charging before the battery-charging icon appears on the screen.
  • Press the On/off key for a minimum of 10 seconds to turn the phone on.
  • If your phone has a memory card, remove the memory card and try to power the phone on. If the phone turns on, you might need a new memory card.

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Do you have a SIM card installed on this phone? If not, try inserting one properly and correctly.

Secondly, how good is your battery? Try charging your battery fully. Also, it should be a good battery with some life left in it.

Finally, if you have a valid and authenticated SIM card installed, and your battery is good and fully charged, the next thing to do is remove the battery, wait for about 60-90 seconds, reinsert battery and unit should boot up fine after about 2-5 minutes. Hope this helps.

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You need to replace your battery.  When you do follow these steps to preserve battery life.
1.  Fully charge battery for 24 hours 2.  Make sure that you use the phone without charging it until the phone tells you the battery is low. 3. Fully charge the battery until it reaches full again.
The reason your battery is failing to hold a charge is a problem call battery memory.  The less power that you use off the battery the less capacity the battery has.  

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You may need a new battery. Also, hold the power button in for at least 10 seconds before letting go. The RAZR has a bad habit of not completely turning on unless you hold it in long enough.

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1 Answer

Phone doesn't hold a charge


MzRendevous, It sounds like you do have a battery issue. Batteries for cell phone don't tend to last long, but if you do purchase a battery, try this to get longer life from the battery. 1. Charge the battery without using the phone until the battery is fully charged. 2. Once fully charged, use the phone like you normally do until the phone shuts itself down because there is no power. 3. Charge the battery again without using the phone until fully charged. 4. Then you can use the phone and charge it anytime you want. You can repeat these steps as much as you want, the more you do it, the more life you'll get from the battery. -- As far as the charger, if you have to adjust it to get it to charge, it could be the cord or the prong on the inside. I'd goto a store and test another charger, if it's available. You can probably get cheap batteries/charges on EBay or anywhere on the internet. Let me know if I was helpful for your questions. John

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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