Question about Directv Plus DVR DTV Receiver / 100-Hours Video Recorder

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Direct TV DVR "skipping" like a dvd

Our satellite dvr recorder is having issues. When we try to watch programs we've recorded they skip, break up into squares, the sound stops and then the picture reverts back to whater\ver is playing on the channel we happened to be on. The other night we recording a show and trying to watch a DVR recorded show but it kept acking like avd that skiped, returned us to regular prgramming and shut off the active recording.

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  • Anonymous Apr 12, 2008

    The unit is about a year old. It skips, freezes, pizilates, and reverts back to what ever channel the unit was set at before trying to watch a recordeed program. Not very impressed this R15. Was told by Directv to have dish realigned. Did that, still the same.

  • jhartma5 Aug 12, 2008

    I had this skipping/freezing problem with my R15 after about 1 year of use. Support told me that the hard drives get muddled up over time just like a PC does, and they had me do some resets. It took a couple of weeks working with DirecTV doing a soft-reset (reset button), warm-reset ("reset all" through menu, all recordings deleted) and a hard-reset (a series of button-pushing on the front of unit, completely reconfigured the hard drive). None of these solutions worked for more than a day, though of course it never skipped while I was on the phone with support. Finally they replaced my DVR for free with an R16 (I have the insurance). It is starting to get a little bit skippy now after just 3 months. I'm trying to proactively soft- and warm-reset it every once in a while hoping to prevent its inevitable decline. I've learned that having the insurance with a DVR is a must.

  • Anonymous Jan 21, 2009

    Recorded Shows skip and freeze, eventualy **** out. Did full resets. Would like to replace the HD if there are steps available.

  • sheila1210 Feb 25, 2009

    help thsi stinks - wish I could watch a program wit out missing ahlf of it!!!

  • sheila1210 Feb 25, 2009

    same skipping problem

  • Queequeg Pequod
    Queequeg Pequod Oct 03, 2012

    I'm into a week with a replacement DirecTV DVR and it began skipping immediately. One of the first things which ocurred during Activation is a massive software download (it took long enough for me to leave for more productive activities). DirecTV does not show the software Version Year, so I am not sure how many years old the coding is, but it does say September. They let me keep the old DVR and, as a retired IT/EE, I have removed the hard drive in an attempt to recover my recordings. My current educated guess is that the skipping, and other problems, are due to the software. Anyway, everyone complain to DirecTV and they will start paying attention.

  • Queequeg Pequod
    Queequeg Pequod Oct 18, 2012

    10-18-12: About a week ago DirecTV admitted this is a software issue they are working on, but have no fix date, nor will they notify anyone. Look at your software's Version Date to change and hope that does it.



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You have an internal hard drive error. You will need a new box.

Posted on Jan 22, 2008


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