Question about SanDisk Sansa e200 MP3 Player

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Re: snasae270r

Try holding down the power button for about 45 seconds or so, it worked for me

Posted on Jul 01, 2008

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Re: snasae270r

Hi, try connect to pc computer and scan with anti virus /heal and clean so that the mp player can move. the data.

Posted on Jan 22, 2008

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Frozen sansa at refresh database

This is from the Sansa Website at

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

Sana e280 frozen screen reads Refresh Database

put the player in recovery mode by placing the hold slide button at the top of the player so that the red showes, held down the record button while turning on the player. upon connecting the USB cable the unit will go into the recover mode. Go to my computer and look for the drive which states "16MB Format" and copy the firmware files into it. Disconecting the cable after the files are copied will cause the player to reload the firmware. The player will restart and then shut off because of the Hold button position. Slide the Hold button back into normal mode and push the menu button to restart. The unit will power up and display the language settings. I went to the settings menu and changed the player USB setting to USC. I then placed the player in recovery mode again and went to the MY Computer again and set window to show hidden files. This allowes windows to see the database drive. I then ran chkdsk on the database drive which found a lot of crossed linked files. This then allowed me to delete all the files in the database. Upon comming out of the recovery mode the unit restarted normaly.
You can get the firmware at this site.

Oct 11, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

Sansa e200 shows refresh database fail

try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

Aug 24, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Refresh database error

Used the Firmware Updater to get the latest firmware and this updated my Sansa E260 player which was in Recovery mode. The player then completed the refresh database process. No data was lost. The player is now functiining correctly.]


Jul 27, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Refresh database

refresh db can take up to 2 minutes,  leave several (+/- 5) megabytes of space for the e250 to work in.

Oct 22, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa is stuck on refresh database

Turn it to recovery mode by putting it on hold, while off, and holding the record button along with power until it go's into a screen with a black background and white text. Then update it with the updater. You can get it here: NOTE: Updater will NOT work on windows vista. Good luck and i hope this fixes it! Have a nice day!

Jul 17, 2007 | SanDisk Sansa e200 MP3 Player

2 Answers

Refresh database freezes

Try updating the firmware of your player. Switch the player to recovery mode (enable hold switch and press and hold the record and power button until you see on the screen welcome to recovery mode) download the sansa firmware updater on the sandisk website and install it to your computer. When it ask to connect the device connect the player and check if there are updates on the player. Also try to format the player it may be the songs on the player is causing the problem.

Jun 17, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Recovering files/Refresh database.

Turn off the player. Enable the hold switch for it to show orange/red color. Press and hold the record and menu button until the player says welcome to recovery mode. ==Have you updated the firmware of the player?=== IF no Please continue.== Download the firmware of the player at and run and install it on your computer. When the firmware updater ask you to connect a device connect the player to the computer and perform the update on the player.

Jun 03, 2007 | SanDisk Sansa e260 MP3 Player

7 Answers

"refresh database failed" how do I do a database refresh?

i have the same problem ... refresh database fail .. i can put songs on the player but it doesn't show them or play them :-( HELP!!!!

Nov 15, 2006 | SanDisk Sansa e260 MP3 Player

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