My sansa connect 4 gb player was accidentaly placed in DEMO mode then somehow I got locked out of all functions. Now it only goes thru the boot up screen showing about 5 icons and when it gets to the last one it just freezes and does nothing else. It already had music on it. But I dont care about the music..I guess I have to do a hard reboot..just please tell me how to unlock and reset the thing.
Re: Sansa Connect 4GB frozen screen during boot up
I had the same problem. all I did was hold down the power button for about 30 seconds. the screen should go black, then say SanDisk, then the Sansa screen with the icons should appear after that. Mine got through all five icons and went on to my menu.
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See the section about the hot fix first-----
If you are using Windows XP: you need the following.
Windows XP SP2 or higher
Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
Download the hotfix from-->>> http://support.microsoft.com/kb/939211.
Run the hotfix.
Refresh the players driver
Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Check under Device Manager
1. Right-click My Computer, and select Manage.
2. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS.
The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.
Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Connect using MSC mode
Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here:
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes:
If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting.
- Try connecting on another computer.
- Try using a different USB cable
- Try connecting to the back USB ports which may supply better power.
- If only MTP mode is not working, try reinstalling Windows Media Player
For Windows XP try also download and install the MTP Porting Kit
Sansa Not Recognized: Try connecting it to another computer the back straight to the motherboard ths should be USB 2.0 and see if it will recognize it as sansa or Drive/removable drive. if it does then download the sansa update software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansas firmware and add the Usb Mode. Try to connect it to your computer at home it should recognize.... link for update software (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier. Make sure USB mode is MSC Recovery Mode may also allow your computer to recognize the sansa lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Start the update software when finished disconnect
Sansa Connect No-Wifi Recovery Tool Make sure your Sansa Connect player is charged and the HOLD switch is in the unlocked position. Press and hold the power button for 20 seconds, then release it. This will force the Sansa connect player to reset and restart.
If your player still will not start after trying the reset, you may need to run the Sansa Connect Recovery application.
With a copy of the Sansa Connect Recovery application installed on a PC, you can connect your to the device via the USB cable to the PC, and restore the device software to an uncorrupted state.
However, all of your subscription settings and content will be removed from the device.
STEP 1 - Download and install the recovery tool. STEP 2 - Put your Sansa Connect player in Recovery Mode 1. Press and hold the Power button for approximately 8 seconds to turn off the player. 2. While holding down the Right button, and Volume Up Button, press-and-release the Power button. Keep holding the Right and Volume Up button. After a few seconds, the player will start and a Recovery Needed message will on the player's screen. 3. Connect the player to a PC. 4. A SanDisk Device Recovery dialog box will appear on your PC. Choose Recover Sansa Device and click OK. 5. Follow the steps in the SanDisk Device Recovery application.Hope this will help you.
Check 2 things to check before starting the Recovery Mode and to use the Recovery Tool: - First, charge the Sansa Connect for at least 20 minutes using the AC charger to ensure this is not a battery depletion problem. - Second, hold the power button for 8-10 seconds to ensure the device is turned OFF.
After these steps, you can put the Sansa Connect into Recovery Mode and use the Recovery Tool.
Check to see if you have a boot file in one of the folders this is from starting the computer with the sansa connected if this doesn't work try to Reset All NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED TO PERFORM THIS OPERATION! If your device freezes up press the Menu button and hold for 15 seconds. This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation will be gone.....
IF that doesn't work try to recover...download the update software and install then lock your sansa hold in the rec key on the left at the same time push the menu/power button this will take you to recovery mode then connect to the computer Star the update software if it doesn't start automatic goto /start /all programs /Sandisk/sansa updater/ sansa updater and start it up manually... follow instructions on the updater and the sansa hope this works.... Please rate I believe you already have the software/firmware
First, make sure the hold switch is not engaged
If it is not engaged, go to Sanidsk's website and get the firmware upgrade for the Sansa Connect - it will have the side effect of returning your player to normal (Support --> Sansa Players --> Downloads/Software/Drivers)
Attention: Resetting the device will delete all the songs
You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
I jsut purchased an 8GB sansa view mp3 and I downloaded it like I was suppose to and it does not work in Rhapsody at all, also in the windows media player it shows that the device was installed correctly but it still doesn't work and I still can't sync my songs to it. The sansa icon won't even show up