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Samsung Fridge Freezer Model RS20

My parents are having a nightmare with their Samsung American style fridge freezer. It keeps frosting up in the fridge and now has stopped working altogether. My father has looked at the diagnostic test check list and it says that there is a "Fault no 4 Motor Fan". He cannot get an engineer to help. Most don't want to know and one turned up yesterday and didn't bother looking at it. He just told him it was "knackered" and charged him £60!! We cannot find an engineer in the Portsmouth area who will touch anything Samsung! Please help, my parents have had no fridge freezer for days and it is only 3 years old.
Thanks, Renee

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Re: Samsung Fridge Freezer Model RS20


There are a few things we need to look at. The likely cause is frosting up of the coils. This will also stop the fan. The best thing to do is to defrost the unit completely. The easiest way to do this is to shut it down and leave the doors open for 24-48 hours. You'll have to mop up a surprising amount of water. Now, why did it happen? Probably humidity due to 'window shopping', not closing the doors/bad/dirty gaskets, leaving liquids in the box which are uncovered. If this doesn't fix it...and you'll know after a week or so, it may be that the unit is low on gas or has a defective defrost timer...but that is getting ahead of ourselves.

Posted on Jan 23, 2008

Re: Samsung Fridge Freezer Model RS20

I'm having the same problem with my RS20.
I've replaced the fridge and freezer temperature sensors but after 4-6 weeks the temp indicator begins to flash again and the fridge stops cooling down. Is there any way to diagnose the fault from the front control panel on the freezer door?

Posted on May 08, 2008

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