Question about Visioneer OneTouch 8920 Flatbed Scanner

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Visioneer 8920 it acts like it is locked it wont scan the light down under the pic

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Re: visioneer 8920

I have had this very problem with 2 of these scanners (8920) and finally figured out what happens is that the cheap chinese power supply loses power over time and then finally gives out. Before it fully gives out it doesn't have enough power to scan properly but will still turn the scanner on. Symptoms range from terrible scans with noise to the dreaded "scanner is locked" error. I got a new power supply from radioshack - 12 VDC at 1.5A (1500 MA) and it works like brand new! Make sure the power supply can deliver the full 1.5 A of the original! This is very important.

Posted on Mar 06, 2008

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Scanner will not scan, says it is in locked position.

The locking tab protects the scanner's scan head by holding it securely in position. Lock the scanner when transporting it from one location to another, but always remember to unlock it before scanning. The scanner will not scan when locked

Looking the bottom, upside-down, with the back/bottom (power cord side) down. The lock is in the upper right corner. It is a slide style tab. Move up to unlock the bed.
Look on the users installation guide page 7 for illustration.
Need the guide, just ask.
Please let me know if this answers your question. OK

Thanks for using FixYa - a 4 THUMBS rating and POSITIVE Comment is really appreciated for the FREE answering of your question.

Feb 18, 2011 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Can I use my Visioneer 8920 with my new computer that has windows vista?

Yes you can use the Scanner with Vista O/, However you will not be able to use the same software or Icon like you did before in XP

Once you connect the Scanner to Vista O/S, it will install the pre-installed Drivers for this Scanner.

You will have to use Application programs to SCan like MS Paintbrush, or Windows Gallery or Microsoft Image Edition or PICASA etc.

Or you can also open Control panel and click on SCanners and Camera and double click on the Visioneer Scanner to use it.

Visioneer Scanner Drivers/Software for Vista are not yet available from the manufacturers so this is workaroud for you to use your scanner

Jun 29, 2010 | Visioneer OneTouch 8920 Flatbed Scanner

2 Answers

'Unlock the hardware lock' message

Does the scanning carriage move at all when the scanner is starting up? If not, then it might have stuck and needs to be moved back and forth a couple of times manually to loosen in, with the power not applied of course, and for that you would have to remove the glass most probably.
Also observe if the belt that moves it is properly attached to the carriage, placed over the motor gear and the support gear at the other end.
Of course the motor itself might have failed, or it's control electronics.

Dec 19, 2009 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

How do I scan slides with the Visioneer 8920?

In the Twain window at the top is a dropdown menu where you can select 35mm slides. That gives you two choices of resolution at 1200 or at 2700 dpi, plus a custom setting option.

Apr 28, 2009 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Visioneer onetouch 8920 scanner states it is locked. It is not.

I don't know what your electronics skill level is, but if you feel up to it, try taking the scanner apart and using a jumper wire to close the circuit so that the scanner is permanently unlocked. At least on a scanner this old you do not need to worry about voiding any warranty...

Dec 30, 2008 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Visioneer one touch 8920

The scan motor is straining against somethinmg - so re do the lock/unlock routine and carefully examing the machine and the manual - usually in PDF on the software disk.

Oct 15, 2008 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

Infected file download

You can download from

Mar 02, 2008 | Visioneer OneTouch 8920 Flatbed Scanner

2 Answers

Error message

Get another scanner. Check whether the lock has not been enabled at the bottom of the scanner. This has happened with me as well and a known Visioneer problem.

Sep 19, 2007 | Visioneer OneTouch 8920 Flatbed Scanner

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