Question about Visioneer OneTouch 9220 USB Color Scanner

2 Answers

Wont scan it appaears to be locked the light wont come down to scan the picture

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  • mitomom Mar 16, 2008

    My Visioneer 9220 scanner is ready to scan, but I get a message to unlock it, and it is unlocked. This is the first time it's been installed and I've tried to use it.

  • lorilori May 07, 2008

    it is unlocked. did you get that?

  • Daniel Martinez
    Daniel Martinez May 11, 2010

    JACKBOY:: I have the same problem with a Visioneer OneTouch 5800 USB
    Drivers installed properly, scanner program works. Scanner says that it needs to unlocked after scanner light reaches 1/3 of the way. There is no!! LOCK any place that that I can find.
    I one time had a scanner that had a PIN underneath that you had to pull out to ""unlock"" the scanner.
    I think that the other people are trying to say is :: THERE IS NO UNLOCK FEATURE for them to unlock.
    p.s. I just tried to press the "scan" button and it came up with .................
    "please verify that you have UNLOCKED the scanner hardware. The lock is located on the bottom of the scanner"
    p.s.s. There is no lock on the bottom of the scanner.



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The image car is stuck on the travel rail. Remove lid, power and connection to computer. Turn scanner over and remove 4 screws holding body together. Turn right side up and push in on lower right front of body to relase keeper clip from top. There are 4 keepers at each corner of body. After getting right front loose, do right rear and then left rear. Left front is last [should slip off]. Unfold top toward front so as to not loosen button wires. Clean steel 1/4" round rail near rear of scanner and move scanner car by turning gears at left rear of scanner. Apply small amount of vaseline to rail. You can try to operate before reassembling but be carefull. Reassemble. And away you go. Happy scanning.

Posted on Sep 19, 2009

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Check the Scan Lock is not in the locked position
Usually located ubter the machine or on the back plane

Posted on Jan 22, 2008


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1. To load a picture, lift the lid and place the original face down on the left front corner of the glass, with the sides of the picture touching the left and bottom edges.
2. Close the lid

Scanning a text document
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  2. From the HP Director , click Scan Document .
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