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Only when your hearing aid has bluetooth, you could be able to connect it to a smart phone. But the manual that came with the hearing aid, should mention what systems are compatible with the hearing aid. Like iOS (Apple), Android or Windows (Microsoft)
Then the manual also will say what app you have to install and how to get it.
Pairing, goes with switching on bluetooth and most of the time you have to enter a code to allow the systems to pair. The code for your hearing aid should be in the manual.
Short answer, no. However there is at least one (Samsung Galaxy S4) which which has an app to do a basic hearing test. This allows you to set up the headphones to suit your particular hearing loss, giving you a better music listening experience.
some phones have a natural problem with this due to the electronics in the handset others may have a button that says channel or scan this will allow the handset to look for a stronger channel between it and the base most of the time that will cure the problem. if not hang up and try your call again it will allow the base to do the same thing and may clear the problem up. nether helps you may have a defective phone.