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I'm sorry to hear you're having difficulty with your DC25. If the drive spindle of your machine has broken in use, you would need to replace the cleaner head assembly.
Please get in touch with us directly, as our experts will be able to take some further details to confirm if we're able to replace this for you under the terms of our 5-year warranty. You can reach us by emailing askdysonUS@dyson.com
http://geeksquad.fixya.com/ThreadView.aspx?prdid=40488&thid=754331 Brushes stopped working and started making real... Posted by charlenemo on Jul 07, 2008 I was on my 2nd room and the brushes stopped working and it spells like a belt broke but there are no belts on the machine. Also making a louder sound. Hello, I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Hoover SteamVac F5914-900 Spin Scrub Upright --- If the vacuum does not have a belt there has to be something driving the brushes of which a part is broken and is in need of replacement. Please check your owner’s manual under the trouble shooting guide to see what is wrong, or feel free to call the Hoover factory website or phone 3 to cust serv @ Hoover to see what is wrong or to have them send out an owner’s manual to you for future use. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. http://www.hoover.com Telephone Contact our Customer Service Department at 1.330.499.9499 Monday through Friday 8 a.m. - 7 p.m. EST Thanks, Don the Vac Man Go Ahead. Use Us.
Take the brush block out, is the shaft still on it or did it break off, if it broke off, then replace the brush block. If it is there and you can turn the brushes by hand, then the turbine is bad. Sometimes you can clean it out, most time you have to replace it.
Depending on the brush roll, some are rebuildable and some you have to replace the whole brush roll. Take it out and take it to a repair shop, they should be able to tell you by looking at it, and get what you need.
If the brushes quit spinning, either the brush block shaft that goes into the turbine broke off, or the turbine is bad. This unit is tricky to take apart and then put back together again. But pull the brush asm off, then start taking out screws. But if after you pull off the brush block, look up where you will see a small square hole, turn unit on and if not turning, usually the turbine is the cause and will have to be replaced.