Question about Bissell 8910 ProHeat Clear View Upright Vacuum

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Bissell Proheat 2x Series 8920 - Brush Belt Metal Shaft Sprocket won't turn

I have a 18 month old Bissell Proheat 2x Series 8920 and the Drive Brushes will not spin during the cleaning process. After removing the Brush Assembly and Inspecting the rubber Belts everything seemed clean and in good condition. With the Brushes and Belts removed from the system I lowered the Handle (Required for Brushes to Turn) and inspected the Metal Shaft/Sprocket that drives the Brush Belts protruding from the left side (viewing from the front). When I turn the unit on I notice that the Metal Shaft/Sprocket is not turning. While on if I give the flange of the Metal Shaft/Sprocket a gentle spin with my fingers the Metal Shaft/Sprocket will then spin on its own.

What might be the cause of this?
Is there a Belt on the Pump Motor that Drives the Metal Shaft/Sprocket?
How do I access the Metal Shaft/Spocket drive assembly?

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Re: Bissell Proheat 2x Series 8920 - Brush Belt Metal...

Most likely the brush motor is bad and not turning, part #2036757, would sell for around $23. To get to it, start taking out screws on the top cover, that motor is under the that top access cover.

Posted on Jan 22, 2008

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1 Answer

Bissell proheat 2x troubleshooting

Hi, it's Allie from Crucial Vacuum!

There are several things that may cause this to happen in your Bissell ProHeat 2x, like the brush assembly or the belts.

First, make sure the cleaner is reclined, or the brushes will not turn. If your unit is reclined and the brushes still do not run, check if there is anything tangled in your unit's brushes or if the brushes are damaged. Clear the brushes of any hair strands or tangled debris for their optimum performance. We recommend for these brushes to be cleaned and checked monthly and replaced once a year.

Next, unplug your unit and check both of your units belts. It is recommended for belts to be changed every 3 to 6 months, depending on the use of your unit. Belts can be stretched out and loose, causing the brushes not to spin properly.

You can purchase direct your replacement belts from Crucial Vacuum with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Alejandra (Allie) Sepulveda-Rivera
Crucial Vacuum Customer Care

Aug 15, 2014 | Bissell 7901-1 ProHeat Scotchgard Upright...

1 Answer

I have borrowed a bissell proheat 2x from a friend and she did not have a manual. I cannot get the brushes to turn.

The User Guide for the Bissell 9500 ProHeat 2X CleanShot Upright Deep Cleaner is available here:

Note that the brushes only turn when the unit is reclined using the detent pedal.

If machine has been jammed the internal circuit breaker may have been tripped. Unplug machine from power source, remove object or blockage and then plug machine back in to power source to reset breaker.

More seriously the drive belts may have become worn or have broke or a brush may have become detached; refer to page 18 for instructions on how to replace belts and brush rolls.

More information including a video and replacement parts can be found here by selecting the tabs across the screen below the picture of the machine.

Apr 02, 2011 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

My bissell proheat 2x 8920 brushes aren't working


Here is a tip that will give you all the information you need to fix your BissellProheat Vacuum Problem.

Bissell Proheat Upright Wet/Dry Vacuum Problems



Dec 27, 2009 | Bissell Carpet Cleaner Powerbrush Deep...

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Anyone know why my Bissell Proheat 2X Turbo Model 9300's brushes won't turn anymore

If the Brushes don't rotate, & you have two brushes; 1). Turn unit on side. ( Make sure unit is up-pluged) 2). Rotate the front brush roller, if the second roller moves at same time, 3). Locate a small ribbed belt that goes from the further back roller, to a small ribbed pully. (Gates belt #177-3m5) ( on side under a clear cover) The belt may not be broken, but may have carpet fuzz / lint covering the belt ribs, causing the belt to slip. If that belt is OK and you find that the small pully doesn't turn the belt/rollers, the problem is with a small internal direct drive motor, that drives the brush rollers. At this point return the unit, as Bissell has a design defect & is using cheap parts.

Nov 04, 2009 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

Brush Motor Replacement

This the number for the brush roll motor, 2036757, is it the one you got? I don't remember having to remove the pulley, I am thinking that the pulley is on the new motor. The 8920 is a good number? Where you on the Bissell site, or some other site.

May 11, 2008 | Bissell 9500 ProHeat 2X CleanShot Upright...

2 Answers

My power brushes on my bissel carpet cleaner stopped working. They do not rotate. This is the 2nd power cleaner I have bought and it has the same problem as the first one. What is the problem with the...

Brush belt is very weak.

Brush Belt broken or disconnected. Very weak belt. Colossal engineering mistake by Bissell. Belt itself and its components are under way to much stress for the size they developed to perform their task. For Quality Control to let such an obvious blunder pass can only mean that it was intentional for reasons, Im sure, beneficial to Bissell and costly for the consumer. No telling how many people buy another entire machine when this rubberband of a belt breaks like it was intended. Bissell is not a consideration of myself or anyone I can enlighten.

Apr 18, 2008 | Bissell 8910 ProHeat Clear View Upright...

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