Question about SanDisk Sansa e250 MP3 Player

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Refresh database (frozen )

I put music on and when it refreshes database it explain the solution specifically cuz wut someone told xdiabolicx the solution is ok but idk how to format it or w /e do i need a cd ?? or something to do it cuz if i can't go on mp3player to format it and when i connect it to the comp the file doesn't show up wut should i do... plz help....

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Re: refresh database (frozen )

Connect your mp3 player to your PC then turn it off by holding power button until it shuts off, switch the hold switch to HOLD then press and hold the REC button on the side until the mp3 player shows a black screen and your PC shows that it found a 16mb removable media, now download the file from the below link. Run it and it should fix your problem, but note that all your files will be erased.

Posted on Jan 24, 2008

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Frozen sansa at refresh database

This is from the Sansa Website at

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

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Frozen while on the refresh database screen

Try holding the power button for about 15-20 seconds. This usally shuts the whole thing down.

It may refresh the database as normal next time.

Nov 18, 2008 | SanDisk Sansa e250 MP3 Player

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Frozen screen at "refresh database"

i had the same problem as this, just take the 4 screws off of the back and pop off the back part and pull the battery out and put it back in then turn it on and thats it.

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Feb 28, 2008 | SanDisk Sansa e260 MP3 Player

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Well you could do wut i did. i threw it onthe ground and now it works again. Everytime it does it to me i drop it and it works again.

Jan 22, 2008 | SanDisk Sansa e250 MP3 Player

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I got my c250 to turn off while frozen by holding the "menu" and "select" buttons down at the same time for a few seconds.

Jan 21, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

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Data Refresh

The simple answer is to edit the genre data of your hard rock songs from "Hard Rock" to "HardRock" (remove the space). This sounds stupid but it causes the e280 to freeze during the refresh database phase after writing songs to the device.

I've also noticed that some genres are renamed from what they actually are. Soul, for example, shows up as Punk in the genre list of the e280. Southern Rock displays as Comedy. Mine has version 3.01.11 firmware. I renamed "Soul" to "Soul-" to get rid of the Punk tag, and "Southern Rock" to "SouthernRock" to get rid of the Comedy tag. "Ballad" shows up as "unknown" so I change it to "SoftRock" to solve that issue.

I haven't tried other genres so if you don't have any hard rock songs on your player, try renaming the genres tags to something else to see if it solves your problem.

Dec 28, 2007 | SanDisk Sansa E280 MP3 Player

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Frozen screen says: refresh database

tyr taking the battery out or try holding the power button and the play button at the sametime for 20 secs.

Oct 21, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Frozen on Refresh Database

Take out the four screws on the back and pop out the battery then put it back on. Make sure you synced the songs properly. Add to the problem how you added your songs and I might be able to help.
Good Luck

Feb 04, 2007 | SanDisk Sansa e250 MP3 Player

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