Question about HP OfficeJet 6310 All-in-One Printer (Printer/Scanner/Copier/Fax) w/USB Printer Cable , Retail

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Black line on my fax copies!

My fax copies are coming out with a black vertical line down the center; the other copies--from the glass--come out perfectly! Can I get rid of the line for faxes?!?!

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  • Joe Don May 16, 2009

    When faxing or copying get lines on copy.

  • Anonymous Mar 17, 2014

    brother mfc93400

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  • 181 Answers

You sure can - the issue is that there is something on the thin strip of glass where the copy goes through from the feeder at the top - follow these directions and you should clear the problem right up.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00671260&cc=us&lc=en&dlc=en&product=1119598&dlc=en&lang=en

Posted on Feb 28, 2008

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I have a Epson cx11 and get a black vertical line down the middle of scans and copies


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If the problem only happens on copies or sent faxes then no it is not your drum. There is something on your scan glass. My guess is you are getting the line on your copies when you run the original through the document feeder. If you get lines through the document feeder but not on copies made off the glass then it is a dirty scan glass. There is a thin glass strip where the document feeder feeds the original. Usually something like white out that did not dry smears off an original and ends up on this thin strip of glass. Scratch it off with your finger nail and use some glass cleaner to resolve the problem. The scan glass is about 1/2 an inch to an inch wide and will be on the same side of the machine that the copier feeds the originals in on

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Make a COPY and see how the copy comes out. If you see the same black vertical lines that other people are seeing, then you probably have something like whiteout on the scan glass.
Open the fax top cover where you feed your originals, and then look inside for a piece of glass about 10" long by 1/2" wide. Then I would try cleaning the glass with rubbing alcohol and also go over it again with windex.
After cleaning the glass, try making another copy to see if it has improved. If it has, but still has more lines, then try re cleaning the glass.
Hope this helps.
Good luck.
Mac

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