- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
There are two things we can try, get a can of compressed air use the attach straw and give two or three good blasts in the crevice "between camera body and lens housing" press power at the same time to try and get the lens to move, failing that! Take the palm of your hand and sharply hit around the lens housing pressing the power in order to get it to retract, this works better with small camera's and gets results most of the time. this second option does involve risk and could make things worse, but the reward of getting it going is even better. The main cause of lens sticking is dirt that builds up over a period of time.
I had the same problem after a day at the beach. What I did was get a
can of compressed air (from the computer section) and blow air around
the lens as I repeatedly turned it on. It took about five cycles, but
I eventually cleared whatever was preventing the lens from fully
The lens mechanism inside of the lens unit is damaged. The fix is to change the lens. You can send the camera to authorized service rep for an estimate. I believe that the cost of service many be close to or even more expensive than replacing the camera.
Hey daisy16, If this problem only started happening after you dropped your camera there is likely physical damage to the lens, and you need to have it looked at by an authorized service technician. When this camera has a hardware problem it will tell the user to turn it off and back on, but since the physical problem is not actually resolved by doing this you gets the message again. Sincerely, Allan Go Ahead. Use Us.
Try this test. While turning camera off apply light pressure to the lens tube to see if there is a point where the gear engages to close the lens fully. This fault indicates broken gear teeth on the outside of the largest diameter barrel. Scrap the lens or use it for parts. A broken gear in the motor gear box will not respond to this test whatsoever. A lens that doesn't fully close, sticks up about a quarter inch and freezes on the Canon logo on power up inidicates the focus mechanism has not fully closed--perhaps a software glitch. The repair involves desoldering plastic ribbon connections and removal of the back panel to gain access to the focusing screw type motor armature to reset the small internal lens so it is flush with the back cover. This lens prevents the lens from completely closing. Reassemble and start taking pictures again.